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Senior Head Butler

4 months ago

Johannesburg, South Africa LonMG Executive Search & Consulting LLC Full time

The Head Butler/Butler Manager oversees all aspects of the butler department. The main duties and responsibilities of the Head Butler/Butler Manager include ensuring all Butlers under his supervision report to their daily assignments on time and are properly groomed and dressed, ensuring all Butlers have knowledge of in-suite services, technology and amenities and training Butlers in their performance and work-related activities. He leads and conducts regular inspections of all butler areas including occupied and non-occupied rooms and works with other operating departments, notably front office, to manage VIP guests/customers' requests.

The Head Butler/Butler Manager makes certain that all food and beverage needs of the guest/customers are met and ensure flawless uncompromised and personalised service is rendered. The Head Butler/Butler Manager also offers guest/customer assistance with the packing and unpacking of guests/customers' luggage if required and monitor VIP guest/customer arrivals so that special arrangements such as fruit baskets, flowers or food and beverage amenities are ready upon arrival. The Head Butler/Butler Manager should have excellent knowledge of the property’s products, services, protocols of receiving Dignitaries, Royalties and National Leader and department policies and procedures, and has the ability to attend to challenging situations with outstanding problem-solving skills to perform service recovery.

**Salary**: R36,000.00 - R45,000.00 per month

Ability to commute/relocate:

- Johannesburg, Gauteng: Reliably commute or willing to relocate with an employer-provided relocation package (required)