Parts Manager

5 days ago

Cape Town, South Africa Blak International Full time

To ensure the highest degree of customer satisfaction.
- To maintain an agreed profit margin and return on investment
- To actively seek to maintain / achieve an acceptable market share
- To maintain a satisfactory parts service to other dealership departments
- To sell the maximum amount of parts to trade and retail customers

**Responsibilities**:

- Interview, select and hire required staff according to Company policy
- Staff
- to establish and maintain adequately trained staff needed to achieve agreed objectives
- Responsible for performance management and maintenance of discipline of staff
- Training - to maintain training standards and to ensure that customer relations training is particularly effective
- To keep all staff updated on changes to existing models and on newly introduced models, exchange units and accessories
- Administration - to ensure all transactions are correctly recorded and information passed on to other departments
- To ensure that stock levels are promptly and accurately updated To monitor customer credit facilities
- To ensure payment for goods supplied is collected timeously
- To ensure that a concise record of cash deposits held is kept
- Deposits to be taken on specially ordered parts of 100% of retail price and on fast-moving parts of 50%
- To ensure that remittances for payments received are sent through to the Admin department timeously
- Communication - to maintain direct liaison with manufacturers, suppliers and major customers
- Monitor and authorise all credit notes daily and take action as required
- Perpetual parts stock takes must be performed daily by yourself and correct records kept and any variance to be updated on the system immediately
- To make a contribution to the dealership's annual marketing plan
- Finance - to operate within purchasing budget
- To report any suppliers' major price changes to Dealer Principal and Finance Accountant
- To ensure that the department operates within overall department budget
- To ensure the highest level of customer satisfaction at all times
- To achieve and maintain sales according to targeted requirements
- To ensure and maintain a satisfactory parts service to all other departments within the dealership
- To maximize all sales to the retail and trade customers and ensure that a high market share is attained
- To maintain agreed profit margins and adhere to company policy with regards to discounting structure
- To maintain the invoicing policy of the company
- To ensure that company standards are met with regard to stock ordering procedures
- To ensure that your departments banking is done daily
- To ensure that daily banking sheets are balanced and reported correctly
- To ensure the cleanliness and tidiness of the parts department at all times
- To ensure the security of the parts department at all times
- Ensure new vehicle department informed of changes in spec / new accessories
- Ensure that dead stock returns are carried out in accordance with Company policy A minimum of 2 x annual wall-to-wall stock takes are required

**Qualifications and Experience**
- 2-3 years experience in same or similar role
- Minimum 3 years experience in the motor industry
- Matric/Equivalent
- Tertiary Qualification (pref)
- Skills and Personal Attributes
- 2-3 years experience in Parts Management

**Job Types**: Full-time, Permanent

**Salary**: R20,000.00 - R25,000.00 per month

**Education**:

- High School (matric) (required)

**Experience**:

- Dealership Parts Manager: 2 years (required)

License/Certification:

- Drivers License (required)

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