Senior Technician

4 weeks ago

Sandton, South Africa J Smith Collier & Associates Full time

An opportunity has become available for a Senior Technician in Johannesburg for this cash management processes company and salary is market related

Purpose:
To perform to the best of your abilities all duties and responsibilities reasonably assigned to you. You will always do your best to protect and promote the business and the interests of the company and to preserve its reputation and goodwill. You will always be neat and presentable, and your personal conduct must always be courteous, friendly, professional and helpful. Your duties and responsibilities will include, but will not be limited to the following:
Duties and Responsibilities but not limited:
Training:

- Provide ongoing technical training and operational procedure training to internal and external clients.
- Provide training to account managers and sales staff
- Provide training to call center staff

Support:

- Provide technical support services to clients.
- Provide support to external technicians across the country
- Assist outsourced technicians when they are unable to resolve issues onsite
- Attend to site escalations
- Manage and monitor job instructions as allocated for installations
- Prioritize tasks and follow company conduct rules and procedures

General duties:

- The overall well-being of the vehicle is your responsibility, this includes the contents in it (i.e. Boot Stock)
- Be responsible for the maintenance and cleanliness of the vehicle.
- Ensure the vehicle is serviced at the correct intervals.
- Maintain quality of tools and equipment
- Ensure job cards are signed by the client and submitted in accordance to company procedures
- Perform any additional ad hoc duties as required by the business
- Ensure all spares and consumables received as boot stock are well maintained and accounted for when used on the field to service clients
- Ensure all correct spares are loaded on the vehicle
- Replenish boot stock
- Ensure damaged and used spares are returned to stores
- Complete your monthly boot stock count
- Vehicles must always be driven responsibly and in adherence to the law
- Be responsible for the maintenance and cleanliness of the vehicle
- Ensure unresolved installations or services are escalated to the relevant managers
- Adhere to health and safety requirements as per company procedure
Required to work overtime on an ad-hoc basis

Skills required:

- Good report-writing skills
- Must be punctual
- Must be observant
- Sense of urgency
- Well prepared and organised
- Can work independently
- Good attention to detail
- Good communication and inter-personal skills
- Good ability to prioritise tasks and manage time effectively
- Must show a willingness to learn and gain new skills.
- Must have a valid driver's license

Education and Qualifications:

- Matric essential
- Minimum of five years' experience in a similar role.
- Proficient in MS Office.

**Job Types**: Full-time, Permanent

Ability to commute/relocate:

- Sandton, Gauteng: Reliably commute or planning to relocate before starting work (required)

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