Warehouse Manager

2 weeks ago

Kempton Park, South Africa Tower Group Full time

**Job Purpose**:

- To ensure the efficient operation of the stores and dispatch and service excellence by leading and directing the stores / dispatch operations team in order to meet sales, profit and compliance targets.

**Job Objectives**:

- To efficiently manage and control all operational activities of the store, including expenses, stock management, shrinkage, general housekeeping and administration.
- To successfully manage in-store execution of all visual merchandising, ensuring that in-store presentation and promotional standards are maintained and that the appearance of the store is in line with the brand image.
- To ensure competent and motivated employees through effective selection, leadership, management and on-going development in order to build capacity and capability to meet current and future business needs.
- To adequately schedule staff in line with the Group's labour policy and the relevant labour model in order to ensure each department is fully and appropriately staffed.
- To ensure all administrative responsibilities are attended to in an efficient manner, including ensuring weekly time and attendance and employee records are complete and submitted to HR.
- To execute customer service initiatives in store and take corrective action that results in a great customer experience and drives customer loyalty
- To ensure that Production has sufficient work on a weekly basis
- Ensuring that all Material issues are preformed timeously and queries addressed immediately
- Ensuring the Warranty and Quarantine location are kept at the lowest possible value by ensuring all warranty products are sent to suppliers with 48hrs of being received in stores
- Receiving and verifying stock manufactured by Production
- Ensuring that stock is stacked and packed neatly in demarcated areas
- Ensuring timeous and correct distribution of products
- Ensuring correct loading and off loading of products
- Monitoring of stock levels and ensuring timeous supply of stock to customers
- Monthly stocktaking and Stock write-offs - Stock investigations, receipting and reconciliations
- Ensuring correct documentation pertaining to stock control and customer returns
- Admin related to weekly paid staff
- Ensuring excellent housekeeping and controls in the warehouse
- To effectively manage the SCT (Service Spares) location and to ensure constant supply to areas.
- To build and maintain sound working relationships with relevant stakeholders (centre managers, suppliers) to ensure business objectives are achieved and opportunities are maximised.
- To maintain an awareness of customer trends, demographics and needs and monitor the activity of local competitors in order to capitalise on opportunities.
- To drive cohesion, consistency and integration between the store operation, production and procurement teams.
- To drive a high performing business culture that delivers employee affiliation, customer satisfaction and shareholder value.
- To effectively oversee the Despatch department and to ensure all invoicing is done accurately and on time
- Ensuring that deliveries are planned weekly and stake holders are informed daily on deliver details.
- Implementing KPI’s for all staff members in Stores / Despatch area.

**Education and Experience Requirements**:

- A minimum of a Matric
- Minimum of 2 years' experience in a stores and dispatch environment
- Must have management experience
- Storekeeping and stock control or related diploma or degree advantageous
- Computer literacy on Microsoft office

**Job Knowledge and Skills Required**:

- Strong background and understanding of warehouse management principles
- Knowledge of stock, cost, risk and compliance management procedures
- Knowledge of Customer service excellence
- Knowledge of labour legislation and IR practices
- Knowledge of competency based interviewing
- Sound managerial skills
- Results and target driven
- Planning and organising skills
- Problem-solving skills
- Strong customer orientation
- Good communication skills
- Computer literacy
- Strong financial acumen

**Essential Competencies**
- Leading and Supervising
- Planning and Organising
- Delivering Results and Meeting Customer Expectations
- Entrepreneurial and Commercial Thinking
- Deciding and Initiating Action
- Working with people
- Analysing
- Coping with Pressures and Setbacks

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