Inbound Call Centre Agent
2 weeks ago
The organization is seeking a dedicated and compassionate Inbound Call Centre Agent to join their team. You will be responsible for receiving calls and contacting emergency services on a 24/7 basis. This crucial role requires individuals who are capable of handling stressful situations with professionalism and empathy.
**Responsibilities**:
- Receive and handle calls in a calm and efficient manner.
- Assess the nature of each call and determine the appropriate course of action.
- Contact and coordinate with emergency services to ensure a timely response.
- Gather relevant information from callers and accurately record details.
- Provide reassurance and support to callers in distress.
- Follow established protocols and procedures for handling emergency situations.
- Maintain confidentiality and handle sensitive information with utmost care.
- Adhere to quality standards and service level agreements.
**Requirements**:
- Minimum 6 months experience in a call centre environment.
- Fluency in both English and Afrikaans, both spoken and written.
- Valid driver's license and own reliable transport.
- Reside in Pretoria.
- Ability to remain calm and composed while assisting callers in distress.
- Strong attention to detail and accuracy in capturing information.
- Willingness to work rotational shifts, including night shifts.
**Benefits**:
- Join a dedicated team of professionals committed to making a difference.
- Make a positive impact by providing assistance and support during emergencies.
- Work in a supportive and collaborative work environment.
If you meet the requirements and are passionate about helping others during stressful situations, we invite you to apply.
**Job Types**: Full-time, Permanent
**Salary**: R6,500.00 per month
Ability to commute/relocate:
- Pretoria, Gauteng: Reliably commute or planning to relocate before starting work (required)
**Education**:
- High School (matric) (required)
**Experience**:
- Call Centre: 1 year (preferred)
**Language**:
- English and Afrikaans (required)
License/Certification:
- driver's license and own reliable transport (required)
Shift availability:
- Day Shift (required)
- Night Shift (required)
Application Deadline: 2023/07/06
-
Call Centre Agent X4
1 month ago
Pretoria, South Africa Companies & Intellectual Property Commission Full timeADVERTISEMENT **Call Centre Agent x4** Job Grade: P11 Contract type: 5-year fixed term Ref No.**:T870012** Remuneration: R317 649.00 Total Cost to Company p/a **Job Purpose**: To handle Customer calls according to prescribed Call Centre specifications as to inform, assist and advise Customers on all CIPC products, services, related processes, and...
-
Call Centre Admin Agent
1 month ago
Pretoria, South Africa Agribonus Full time**Call Centre Admin Agent (Inbound & Outbound)** **Lydiana (Silverton) area** **Maandae-Vrydae** **Persoonlike eienskappe**: Stiptelik |Uitstekende begrip / ervaring van die lewering van goeie kliëntediens aan ‘n kliënt |Hoë mate van geduld & selfversekerdheid | Betroubaar & professioneel |Die vermoë om goed onder druk te werk | Besit die vermoë om...
-
Call Centre Agents
1 month ago
Pretoria, South Africa WHM Recruitment Advisors Full timeA well-established organization in** PRETORIA **is seeking a **Call Centre Agents** **to join their team **Salary will be discussed in the interview.** **Qualifications and Experience**: - Call Agent or equivalent position: three (3) years of Call Centre industry experience. **Technical Skills** - Exceptional knowledge of MS Office full package - Good...
-
Outbound Call Centre Agent
1 month ago
Pretoria, South Africa Tele-Tech, Menlo Park, Pretoria Full time**OUTBOUND CALL CENTRE AGENTS** **Outbound Call Centre Agent, based in Menlo Park, Pretoria - Market related Commission and incentive structure. Excellent inhouse training in terms of product knowledge and business development skills.** **MINIMUM REQUIREMENTS**: - **Matric**: - **± 2-3 Years Call Centre Environment Experience (Advantage)**: -...
-
Outbound Call Centre Agent
1 month ago
Pretoria, South Africa Tele-Tech, Waterkloof Ridge Full time**OUTBOUND CALL CENTRE AGENTS** **Outbound Call Centre Agent, based in Menlo Park, Pretoria - Market related Commission and incentive structure. Excellent inhouse training in terms of product knowledge and business development skills.** **MINIMUM REQUIREMENTS**: - **Matric**: - **± 2-3 Years Call Centre Environment Experience (Advantage)**: -...
-
Call Centre Agent month-to-month
4 days ago
Pretoria, South Africa Isilumko Staffing Full timeWe are currently looking for a dynamic Customer Service Call Center Agent (Outbound) to join our team in Pretoria-west, Hermanstat. Our client, a wholesaler of pharmaceutical products, requires someone with exceptional skills to engage with customers and drive sales.Key Responsibilities:- Conduct outbound calls to customers to promote products and services-...
-
Call Centre Agent month-to-month
2 days ago
Pretoria, South Africa Isilumko Staffing (JHB) Full timeWe are currently looking for a dynamic Customer Service Call Center Agent (Outbound) to join our team in Pretoria-west, Hermanstat. Our client, a wholesaler of pharmaceutical products, requires someone with exceptional skills to engage with customers and drive sales.Key Responsibilities:- Conduct outbound calls to customers to promote products and services-...
-
Call Centre Agent month-to-month
3 days ago
Pretoria, South Africa Isilumko Staffing Full timeWe are currently looking for a dynamic Customer Service Call Center Agent (Outbound) to join our team in Pretoria-west, Hermanstat. Our client, a wholesaler of pharmaceutical products, requires someone with exceptional skills to engage with customers and drive sales, who can Afrikaans.Key Responsibilities:- Conduct outbound calls to customers to promote...
-
Call Centre Agent month-to-month
3 days ago
Pretoria, South Africa Adzuna ZA B C2 Full timeWe are currently looking for a dynamic Customer Service Call Center Agent (Outbound) to join our team in Pretoria-west, Hermanstat. Our client, a wholesaler of pharmaceutical products, requires someone with exceptional skills to engage with customers and drive sales.Key Responsibilities:- Conduct outbound calls to customers to promote products and services-...
-
Life and Funeral Sales Call Centre Agents
1 month ago
Pretoria, South Africa Isilumko Staffing Full timeLife and Funeral Sales Call Centre AgentsMenlynPermanent We are seeking Call Centre agents with experience in long term insurance.Basic and commission. Requirements:MatricClear ITCRE 5 within 2 years of DOFAFull FAIS credits within 6 years of DOFA
-
Call Centre Agent
1 month ago
Pretoria, South Africa CTU Career Chatz Full timeJob SummaryThe Call Centre Agent will play a pivotal role in connecting with potential customers and qualifying leads to aid the sales team. The ideal candidate should be comfortable with high-volume outbound calls, be digitally savvy to handle chatbot and WhatsApp inquiries, and have a knack for lead capture and qualification. They should also be organized,...
-
Call Centre Agent
1 month ago
Pretoria, South Africa Status Asset Management Full timePosition: Call Centre Agent Location: Pretoria Are you all about sales and addressing customer concerns? Are you customer focused with the ability to meet deadlines? Do you love working with people and ensuring they feel heard? Then raise your hand because we’re HIRING!! This role plays an integral part in our team, as you are the first point of contact...
-
Call Centre Agent
4 weeks ago
Pretoria, South Africa Ver-Tex Solutions Full timeWe are looking for dynamic COLLECTIONS AGENTS to join our high paced Call Centre in Pretoria East. If you have: - Grade 10 - 12, with experience or no experience We offer: - Salary of R4500 - R5500 + commission & incentives Don’t hesitate to send your CV today. **Job Types**: Full-time, Permanent **Salary**: R4,500.00 - R5,500.00 per month
-
Long Term Insurance Call Centre Sales Agents
1 month ago
Pretoria, South Africa Isilumko Staffing Full timeCall Centre Sales Agents (Outbound)Menlyn, PretoriaPermanent Job DutiesSell funeral and Life policies (out bound)Apply product knowledgeCapture policy on systemAttend to client queriesProcess amendments on policiesResponsible for own policy retention Requirements:MatricCall Centre CertificateRE 5 within 2 years of DOFA.Full FAIS within 6 years of DOFA1...
-
Sales Call Centre Agent
1 month ago
Pretoria, South Africa Status Asset Management Full timePosition: Sales Call Centre Agent Location: Pretoria Are you all about client services and addressing customer concerns? Are you a fantastic salesperson with the ability to meet deadlines? Do you love working with people and ensuring they feel heard? Then raise your hand because we’re HIRING! This role plays an integral part in our team, as you are the...
-
Month to month contract
1 month ago
Pretoria, South Africa Isilumko Staffing Full timeOne of is in need of a Customer service Call centre Agent (Outbound) to join them in Hermanstad (Pretoria West) on a month to month contract. Pharmaceutical products wholesaler. Candidate must reside within close range to Hermanstad. Looking for an energetic, target call centre agent who is a hunterOffers a great customer service to clientsTaking order...
-
Call Centre Agent
1 month ago
Pretoria, South Africa People Dimension Full timeJob Description/Duties:• To communicate with new and existing clients • Handle follow up and new leads and calls• Taking Photos of vehicles to be loaded onto website• Loading of vehicles onto company websiteMinimum Requirements:• Candidate must fully bilingual• Must have a minimum of 2 Years Call Centre experiencein Dealerships• Good...
-
Outbound Short Term Insurance Call Centre Agent
1 month ago
Pretoria, South Africa Business Processing Outsourcing Full timeMy client is looking for vibrant and passionate telesales agents, who are dedicated and driven, with the following requirements: 4 year Call Centre experience, of which 3 years must be short-term insurance experience within an Outbound Call centre through Lead generation (Sales Experience) 3 years short term insurance experience non negotiable Must be FAIS...
-
Call Center Sales Agent
1 month ago
Pretoria, South Africa New Beginnings Recruitment Full timeCall Centre Agents required to sell Funeral & Life Cover products in the Pretoria area. **Responsibilities** - Sell policies (in and out bound) - Process amendments on policies - Responsible for own policy retention - Present, promote and sell products/services using solid arguments to existing and prospective customers - Perform cost-benefit and needs...
-
Pretoria, South Africa Isilumko Staffing (JHB) Full timeOne of our clients in the Pharmaceutical Industry is seeking a vibrant, hardworking call centre agent.