Call Centre Agent X4

2 weeks ago


Pretoria, South Africa Companies & Intellectual Property Commission Full time

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**Call Centre Agent x4**

Job Grade: P11

Contract type: 5-year fixed term

Ref No.**:T870012**

Remuneration: R317 649.00 Total Cost to Company p/a

**Job Purpose**:
To handle Customer calls according to prescribed Call Centre specifications as to inform, assist and advise Customers on all CIPC products, services, related processes, and procedures.

**Key performance areas**:

- To receive and respond efficiently and effectively to inbound Customer calls;
- To assist, advise and inform Customers regarding all CIPC products, services and related processes and procedures
- To determine and resolve Customer service requests and queries on preferably first call resolution;
- To accurately capture all calls received as prescribed and provide Customer feedback
- To contribute to the improvement of organizational performance standards

CIPC reserves the right not to fill an advertised position.

Closing date**:20 June 2023**
- A three (3)-year Diploma/ National Diploma/B Degree/Advanced Diploma in Call or Contact Centre Management **OR**:

- A relevant three (3)-year Diploma/ National Diploma/B Degree/Advanced Diploma **and** a Call or Contact Centre Certificate **and**:

- 2 - 3 years’ Call Centre experience


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