Senior IT Specialist

**About us**

Step into the wild world of OneDayOnly - South Africa's OG daily deals hub. We're the pioneers of cool discounts, hitting you for just one day because, well, why overcomplicate things? We've got the big names, top suppliers, and a dash of our secret sauce to make you feel like a BIG DEAL. Not to brag, but we have over a million potential savvy shoppers getting our daily dose every 24 hours.

We're not fussy - if the price is right and the quality checks out, we're selling it. That's what makes us the go-to for both the smart buyer and the eager seller. Toss in the urgency of our deals, and boom, success happens quicker than you can blink. So, jump in, where FOMO meets killer deals, and let's turn every day into a retail party

**About You**

Are you a versatile Senior IT professional looking for a role where you can make a significant impact? We are seeking an experienced Senior IT Specialist to assist in managing and supporting all IT operations at our office location. This role requires someone who can handle everything from help desk support to high-level network management and project implementation, while collaborating closely with the IT Manager. If you are ready to take on this challenge and assist in driving our IT initiatives forward, get on going and apply

**Responsibilities**:
Comprehensive IT Support:

- Provide technical support to end-users for hardware and software issues at all levels.
- Manage and prioritize help desk tickets, ensuring timely resolution for all office IT needs.
- Maintain accurate records of support requests and solutions.

Network Management:

- Oversee the installation, configuration, and maintenance of network hardware and software.
- Monitor network performance and security, implementing necessary upgrades and patches.
- Troubleshoot and resolve network issues to ensure optimal performance and reliability.

Project Leadership:

- Collaborate with team members to design and implement innovative IT solutions for ongoing projects.
- Plan and execute IT-related projects, ensuring alignment with business objectives.
- Provide technical expertise and support throughout the project lifecycle.
- Be in partnership with the IT manager to shape IT strategy and operations.

Asset Management:

- Maintain an inventory of all IT assets, ensuring accurate records of hardware and software.
- Track the lifecycle of IT assets, coordinating with relevant departments for timely upgrades and replacements.
- Ensure proper disposal of obsolete or damaged IT equipment following company policies.

Procurement Assistance:

- Assist in the procurement process for IT equipment and services.
- Evaluate vendor proposals and provide recommendations based on technical requirements and budget considerations.
- Coordinate with suppliers to ensure timely delivery and installation of IT assets.

**Experience and Qualifications**:

- Degree in Information Technology, Computer Science, or a related field is preferred, but relevant experience will be considered.
- Minimum 5 years experience
- Experience in leading teams (advantageous)
- Proven experience in IT support, network management, and project implementation.
- Strong knowledge of network protocols, hardware, and software.
- Excellent problem-solving skills and the ability to work independently.
- Strong communication and interpersonal skills.
- Assertive and innovative.
- Ability to drive and gain buy-in on new processes and projects.
- Certifications such as CompTIA A+, Network+, or equivalent are a plus.