Manager - Product Management Sme

4 weeks ago

Johannesburg, South Africa Mastercard Full time

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a

culture of inclusion

for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation and delivers better business results.

Job Title

Manager - Product Management SME

Who is Mastercard?

Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.

Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.

Overview

The SME product manager position reports to the SME product lead in EEMEA, who reports to the Head of the product.
- Lead accountability for developing and executing an SME Sales strategy which maximizes revenue and profit for SME products across South Africa in SAEM Division.
- This role will be tasked to help achieve the SME Products P&L objectives. The position will also be tasked to support or lead specific regional Expert Sales initiatives that support MasterCard South Africa business and revenue goals.
- Do you have a deep knowledge and understanding of Payment products and services within the SME space?
- Have you ever been into Card industry and related product/project management ?
- Are you excited about bringing global products to market ?
- Are you motivated to be a part of driving a world beyond cash ?

Major Accountabilities:

- Lead responsibility across South Africa and SAEM region for developing and executing SME sales strategies
- Define customer business and product requirements for both enterprise-wide and customer specific initiatives and contribute to the customer planning process
- Partner with products team to ensure the development of products, including highly customized products that will best serve the SME segment.
- Ensure business objectives are aligned with, and activity coordinated across, all key stakeholders (e.g. Products, Market Development, Acceptance, Advisors, Customer Delivery, account team, etc.) in order to prioritize initiatives and facilitate their effective implementation.
- Lead and deliver SME projects from concept stage through to execution whilst managing cross-functional partners.
- Make sure our market strategy is aligned with Mastercard’s global and EEMEA strategy and ensure the market gets the central support required
- Act as the lead liaison officer for South Africa & broader MasterCard geographies and stakeholders in relation to the sale of SME Commercial products, to ensure appropriate coordination and ensure awareness and support of business objectives
- Support CSC and account teams with customer facing small business expertise and provide sales support
- Work with CSC and account teams to develop solutions to support customer segment needs and differentiate product offering
- Drive the segment strategy and collaborate with regional management and specific issuers, acquirers & partners on customized programs to optimize existing products for small businesses, including acquisition, usage/spend, & retention tactics.
- Complete opportunity assessments including business cases on new ideas and concepts.
- Develop and execute our Small Business product strategy for SAEM in cooperation with country management, account teams and cross functional teams
- Lead strategic projects and be a pioneer in the field of product development, product differentiation and innovation
- Work with your team and the account teams to build exciting customer pitches including defining the value proposition, business case and overall storyline
- Develop understanding of end-to-end product lifecycle, actively work to improve user experience and processes
- Plan and track our product performance and how we perform against targets
- Prepare launches and monitors product performance, adoption, and operational health
- Support and participate in post-launch, marketing campaigns, reviews and ensures feedback is reincorporated into enhancements
- Work closely with the acceptance team to develop and execute projects that help

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