Field Technician

3 days ago


Johannesburg, South Africa Selpal Full time

**Job Purpose**:
Selpal is seeking a skilled and organized individual to assume the role of a Field Technician for a period of 3 months. The role’ responsibilities are centered around providing support to Selpal’s customers, fulfilling customer orders and queries, and ensuring that devices are functioning enabling business continuity for the customer.

The incumbent will report to the Asset Manager.

**Minimum Requirements**
- Grade 12
- At least 1-year experience in Asset /Supply Chain Management/ Logistics/ Sales.
- Technical Experience will be an added advantage.
- Proven computer literacy with working knowledge on Field Sales platform/s

**Key Attributes**
- Trustworthy, honest, and reliable
- Time and priority management
- Analytical & problem-solving skills
- Highly organised with attention to detail
- High level of customer centric behavior
- Strong interpersonal and communication skills
- Target driven
- Ability to work under pressure in isolation or as a team

**Duties & Responsibilities**
- Organizing boot stock and assigning devices to Selpal customers.
- Configuration of devices allowing the Selpal customer access to our service offering.
- Device linking of newly on-boarded Selpal customers.
- Training and prospect customers on how to use the Selpal device.
- Ensuring the customers understand and acknowledge the of terms of service and relevant documents.
- Trouble shooting of device and hardware related errors.
- Providing operational feedback that assists in streamlining solutions that enhance customer experience.
- Provide regular and effective solutions to and work closely with the Asset Administrator and the Field team to assist with defective devices.
- Recovering devices from customers, including deactivating the stores on the Selpal system.
- Manage the activation and replacement list to meet the agreed SLA, including reporting.
- Liaising with the Asset Administrator to ensure sufficient stock to meet customer demand.


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