Associate Director of Operations

5 months ago

Cape Town, South Africa Sigma Connected Group Full time

A bit more about the Opportunity...:
You will be working onsite leading members Experience in customer service/collections and/ credit management will be a distinct advantage. Knowledge of HR labour laws. Manage contact centre performance in line with Sigma policies and procedures to meet performance targets. Manage utilisation of staff in line with the budgeted manning. Manage costs to operate within budget and initiate cost-saving measures. Identify and remove performance barriers to meet performance targets. Manage the resolution of customer/ client problems and complaints. Maintain up to date knowledge of developments in clients’ markets, products and services. Coach, develop and motivate heads of department. Manage the recruitment, training, scheduling and performance of employees. Ensure effective computer hardware, software and telecommunications systems are maintained.

What amazing People will bring to the role:
You have a sound track record in managing workplace relations. You are able to establish and maintain effective working relationships at a management level, and have leadership skills. You must have excellent planning and organisational skills. You have an excellent knowledge of client processes, expectations and systems. You are passionate about developing others, and are comfortable with developing and implementing strategies to improve performance. You are good writing and effective communication skills. You must have working experience of MS Office Suite at Intermediate Level. You must have demonstrated commercial acumen. You must have High-level ability in people management including leading, motivating and developing direct reports and customer-facing employees. Demonstrated decision-making skills in a fast-moving, team-based environment. You will Manage client relationships.

**Minimum Requirements**:

- At least six years’ management experience in customer service/collections contact centre environments of 500 or more employees.
- Quantifiable experience in managing off-shore contact centre portfolios. (Specifically, UK experience is highly advantageous)
- Excellent understanding of the customer contact centre industry and associated technological solutions.
- Track record of success in delivering productivity and revenue growth.
- Demonstrated ability in business development through networking.
- Competent in the use of Microsoft Office products

What being part of the Sigma Family means for you:
**Associate Director of Operations - BPO**

The purpose of the Associate Director is to develop and implement strategic plans to improve the operational efficiency and profitability of the business in addition to developing HOD’s to their full potential while always focusing on our people.

Monthly, Quarterly and Annual awards with marvellous prizes.
- ️ Resources such as the Employee Assistance Program (EAP) and Mental Health First Aiders to support you when life might not be going quite as you expected.

Receive a tree in the Sigma Forest when you pass probation. This will allow you to review how your tree is reducing your carbon footprint.

Medical Insurance - Covers doctor visits, optometrist appointments and dental assistance, funeral cover, Group Life Cover, which are all Free from the Sigma Family to you.

Transportation Benefits - Accommodate making your travelling journey to work easier with the amazing shuttle services that we offer our employees.

Join communities and collaborate with your colleagues on our internal Social Media platform.

The opportunity to be a part of an equal, diverse and inclusive workplace - all amazing people are welcome in the Sigma Family.

  • Partnerships Director

    5 months ago

    Cape Town, South Africa Executive Director Full time

    Job description Are you ready to start building your freedom? You can continue working for employers who offer you an hourly wage or a fixed salary, which always creates a limit on your earnings and a feeling of being stuck, or you can come with ARDE and build a bright future for yourself and your loved ones in the form of passive recurring income that will...

  • Associate Finance Director

    1 month ago

    Cape Town, South Africa C40 Cities Full time

    A private equity-backed multinational business advisory and accountancy firm, based in Cape Town is seeking an Associate Finance Director to lead their finance functions related to commercial and operational activities. This role focuses on shaping financial strategy, driving operational improvements, and supporting company growth. Reporting to the Finance...

  • Associate Director of Operations

    5 months ago

    Cape Town, South Africa Sigma Connected Group Full time

    What being part of the Sigma Family means for you: **Associate Director of Operations - BPO** The purpose of the Associate Director is to develop and implement strategic plans to improve the operational efficiency and profitability of the business in addition to developing HOD’s to their full potential while always focusing on our people. Monthly,...

  • Senior Corporate Governance Specialist

    3 weeks ago

    Cape Town, Western Cape, South Africa Agrimark Operations Limited Full time

    We are seeking a Senior Manager Legal to join our professional services team at Agrimark Operations Limited, a subsidiary of Agrimark Group Ltd, proudly listed on the Johannesburg Stock Exchange (JSE).The incumbent would be responsible for all activities associated with company secretariat, as governed by the Companies Act, as well as corporate legal,...

  • Associate Director, Project Management

    6 months ago

    Cape Town, South Africa IAVI Full time

    **Position Description** **Job Title**:Associate Director, Project Management - Product Development Center (PDC) **Location**: Cape Town, or Remote in South Africa **Reports to**: Senior Director & Head of Tuberculosis Program Management **Position Summary**: The Associate Director, Project Management provides end-to-end project management leadership to...

  • Qualitative Research Associate Director

    1 month ago

    Cape Town, South Africa Bulbshare Full time

    Bulbshare Qualitative Research Associate Director Remote based in South Africa or UK About the company: We’re on a mission to solve the world's biggest social and commercial challenges through the power of customer collaboration. Our leading-edge technology and world-class teams help some of the most iconic brands in the world (LEGO, Nestlé,...

  • Associate Director Training

    2 months ago

    Cape Town, South Africa Webhelp Full time

    **Job Advert** Are you ready to be part of a dynamic team that values creativity, innovation...? We have an exciting opportunity for you! We're seeking an Associate Director of Training and Quality who should have extensive experience of both operational training & quality assurance management delivery at a Senior level with a great customer & learning...

  • Operations Director

    6 months ago

    Cape Town, South Africa TTEC Full time

    Operations Director - BPO Operations Director - Cape Town At TTEC, we’re all about the Human Experience. Elevated. As an Operations / Service Delivery Director in our Cape Town site, you will be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture. What...

  • Strategic Operations Director

    3 weeks ago

    Cape Town, Western Cape, South Africa Rory Mackie & Associates Full time

    Job Title: Strategic Operations DirectorRory Mackie & Associates is seeking a highly skilled Strategic Operations Director to lead the management of the procurement, logistics, and technical compliance functions. The ideal candidate will have a strong background in commercial operations and a proven track record of driving business growth and...

  • Executive Director

    7 months ago

    Cape Town, South Africa Centre Recruit Consultants Full time

    Our client based in Rondebosch is looking for a suitably qualified and experienced mature leader to take on the role of Executive Director. The Executive Director will report to the Executive Committee and be responsible for both the operational as well as strategic management of all of the Association’s activities and the role will include, but not be...

  • Associate Director Hydropower

    1 day ago

    Cape Town, Pretoria, South Africa Zutari Full time

    Associate Director Hydropower - (ENG-L8.33) Requisition #: ENG-L8.33 Job title: Associate Director Hydropower Category: Contract type: Permanent (Employee) Full Time Location: Cape Town - Century City, WC ZA Tshwane - Pretoria, GP 0081 ZA (Primary) Description Zutari: Co-creating an engineered impact. Zutari is a well-established, management-owned...

  • Operations Director

    3 weeks ago

    Cape Town, Western Cape, South Africa Rory Mackie & Associates Full time

    About the RoleRory Mackie & Associates is seeking an experienced Operations Director to oversee the daily operations of our company. This is a key leadership role that involves managing the entire operational workflow, from supply chain management to warehouse operations.Key ResponsibilitiesOversee daily business operations to ensure smooth and efficient...

  • Director

    2 months ago

    Cape Town, South Africa Western Cape Department of Health Full time

    Closing Date- 2024/11/11- Reference Number- WCG241011-2- Tracking Number- DOI 167/2024- Job Title- Director: Operational Support, Ref No. DOI 167/2024- Department- Department of Infrastructure- Salary level- 13- Enquiries- - Job Type- Permanent- Location - Country- South Africa- Location - Province- Western Cape- Location - Town / City- Cape Town- Job...

  • Regional Operations Manager

    3 months ago

    Cape Town, South Africa City of Cape Town Full time

    ELIGIBILITY Suitable Qualified CLOSING DATE 13.09.2024 REFERENCE NUMBER WS 61/24 External SALARY R 1330547.00 to R 1681769.00 DEPARTMENT Distribution Services DIRECTORATE WATER AND SANITATION Regional Operations Manager **Requirements**: - A B degree in Civil Engineering - Registration with ECSA - At least eight (8) years’ appropriate experience -...

  • Operator Mechanical Plant Grade 3

    3 months ago

    Cape Town, South Africa City of Cape Town Full time

    ELIGIBILITY Suitably Qualified CLOSING DATE 13.09.2024 REFERENCE NUMBER UMO 60/24 Ext SALARY **Basic**: R 220 458.00 p a DEPARTMENT Roads Infrastructure Management DIRECTORATE URBAN MOBILITY Operator Mechanical Plant Grade 3 **Requirements**: - Basic Literacy - Drivers Licence Code 14 (EB and EC) to code 10 - At least 3 years relevant experience required -...

  • Operations Director

    5 months ago

    Cape Town, South Africa TTEC Full time

    Operations Director - Cape Town At TTEC, we’re all about the Human Experience. Elevated. As an Operations / Service Delivery Director in our Cape Town site, you will be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture. What You Will be Doing Looking...

  • Deputy Managing Director

    5 months ago

    Cape Town, South Africa ISMMART GROUP OF INDUSTRIES Full time

    **Experience**:08-10 years of progressive experience in the (E-Commerce Industry), 6 years of experience as Deputy Managing Director or other managerial position.** **Requirement**: Applicant must be a local or having work permit ISMMART Group of Industries is in search of an experienced and forward-thinking leader to join our team as the Deputy Managing...

  • Director - Housing Development

    2 months ago

    Cape Town, South Africa City of Cape Town Full time

    ELIGIBILITY Internal & External CLOSING DATE 25.10.2024 REFERENCE NUMBER HSM 42/24 ext SALARY TCOE R 1 841 482 p.a. DEPARTMENT Housing Development DIRECTORATE HUMAN SETTLEMENTS Director - Housing Development **Requirements**: - A Relevant degree in the Built Environment - Extensive proven senior management and strategic planning experience in human...

  • Call Center Operations Director

    5 months ago

    Cape Town, South Africa TTEC Full time

    Call Center Operations Director Operations Director - Cape Town At TTEC, we’re all about the Human Experience. Elevated. As an Operations / Service Delivery Director in our Cape Town site, you will be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company...

  • Chief Director

    2 months ago

    Cape Town, South Africa Western Cape Department of Health Full time

    Closing Date- 2024/11/11- Reference Number- WCG241004-1- Tracking Number- PT 35/2024- Job Title- Chief Director: Public Policy Services, Ref No. PT 35/2024- Department- Provincial Treasury- Salary level- 14- Enquiries- Mr B Damons (021 483 6127)- Job Type- Permanent- Location - Country- South Africa- Location - Province- Western Cape- Location - Town / City-...