Workshop Manager

Our client in the transport industry is looking for a Workshop Manager to join their team. This role is responsible for the overall management of the workshop, including the supervision of technicians, the ordering of parts, and ensuring that all work is completed to high standers.

**Responsibilities**:

- Responsible for job allocation and job flow in the workshop including job scheduling and labor allocation for day-to-day operations.
- Coordinate resources, (operational and human) schedules, and activities to effectively manage jobs.
- Ensure supplies are ordered for each job.
- Assist with quoting, project management, materials purchasing, and quality checks.
- Ensure correct job numbers are used and that time records are correct.
- Provide oversight and check job estimates.
- Manage inward goods, checking quantities, dispatching goods, and receipting invoices
- Regularly report progress on each job and quickly communicate delays or concerns with the Director - Operations. Report on manpower overruns or shortfalls.
- Act as a technical adviser on key projects and other areas of the business as requested.
- Work with the Director - Of Operations to respond to client’s requests for updates on the status of their jobs and keep the communication channels open to ensure information is accurate.
- Identify clients’ needs and explain/demonstrate AMS's services to them, which may involve technical descriptions of products and the way they may be used.
- Receive and review feedback from customers and follow up to ensure customer satisfaction.
- Work with the Directors to investigate customer complaints and concerns arising from products and suggest appropriate solutions. Discuss with the team to identify an appropriate course of action.
- Develop and implement systems to record, file, and store information pertaining to client inquiries.
- Identify staff that require ongoing training and implement training opportunities to ensure their skills are improved. Work with apprentices and semi-skilled staff to role model appropriate technical skills.
- Provide feedback to staff that are not performing to the expected level and ensure human resources are informed of trends in performance.
- Promote a Health and Safety culture within the business.

**Key Skills**:

- Strong interpersonal skills
- Ability to work with people at various levels from the shop floor to senior management
- Can look beyond the initial customer inquiry and identify other business opportunities
- Computer literacy with Microsoft Office including Outlook, Word, and Excel
- Quality and productivity-focused
- Job Role: Workshop Manager
- Industry: Mechanical Engineering / Trades

**Qualifications**:

- 4 years of workshop management experience
- MUST HAVE EXPERIENCE WITH VOLVO TRUCKS (None Negotiable)
- Previous experience managing a workshop that caters to heavy motor vehicles
- Engineering Trade Qualification preferably Fitter Turner or Fitter Welder or equivalent
- Project management experience
- People management skills