Store Team Leader

7 months ago

Cape Town, South Africa OneCart Pty (Ltd) Full time

**Job purpose**

To effectively coach and lead their team in achieving the agreed goals by developing the necessary skills of each team member in achieving the required results.

Developing and managing team performance, offering feedback and demonstrating the desired skills and expected work ethic

**Duties and responsibilities**
- Lead and supervise a team of Shoppers and Drivers to ensure flawless service delivery to our customers daily
- Spot check: Uniform, Orders, staff attendance, process and procedures
- Reporting: Adherence and staff attendance
- Problem-solve and troubleshoot daily operational issues, approaching all facets with an analytical, problem-solving mindset.
- Support the team on special projects for continued operating efficiency and growth.
- Provide an operational perspective on Logistics to ensure best practices and protocols.
- Daily management of Shoppers and Drivers to ensure optimal effective teamwork to reach their KPI’s, specifically related to on-time fulfilment. Daily and weekly KPI reporting.
- Train and develop shoppers.
- Demonstrate flexibility in balancing the achievement of own objectives with abilities to understand and respond to organizational needs.

**Staff Management**
- Allocate schedules to all staff to ensure proper, efficient and effective management of the store orders.
- Conduct regular staff meetings with the team to improve motivation and communication
- Ensure that all staff report to work on time at all times.
- To facilitate training and coaching for staff members who generally lack service delivery.
- Ensure staff members resolve queries. Facilitate and manage queries submitted to head office timeously.
- Identify training needs initiate suitable training to better staff knowledge in their environment

**Complaints Management**
- Assist and attend to shopper and driver queries
- Resolves escalated customer complaints
- Provide constant feedback to the Area Manager on unresolved customer queries
- Investigate and respond to shopper queries.
- Foresees potential problems before they occur and takes action to prevent them from occurring
- Consults widely with people inside and outside own Branch to solve problems

**Report**
- To provide weekly feedback on staff performance levels.
- To provide reporting and associated performance insights on a daily, weekly and monthly basis
- Ensures accuracy of reporting
- Ensures real-time reporting is always available and visible
- Reports are accurate and timeously submitted to relevant parties
- Advise and check weekly reports for complaints, downtime reports, store productivity

**Qualifications requirements**

The following requirements are necessary:

- Be eligible to work in South Africa.
- A valid South African driver's license or a valid South African Professional driving permit (PrDP)
- Clean driving record.
- Must have your own vehicle or motorbike (registration documents to be verified)
- Must have access to a recent smartphone for the delivery app and GPS
- 2-3 years Team Leader experience

**Competencies and Skills**
- Attention to detail
- Time management skills
- Conflict management skills
- Negotiation skills
- Professional verbal and written communication skills
- Responsive
- Effective planning and organising
- Self-directed and motivated
- Interpersonal skills
- Ability to build and maintain relationships
- Resilience
- Decisive and action-orientated
- Assertiveness
- Ability to work independently and under pressure
- High emotional intelligence

**Working conditions**
- Working conditions cover various circumstances from regular evening and weekend work, public holidays shift work, working outdoors and working with challenging clients.
- Dress Code, the company prides itself in presenting a professional and respectable image to our clients
- As ambassadors of the company, employees are required to be dressed appropriately and presentable and ensure a professional appearance.

Application Question(s):

- Do you have matric?
- Do you have a drivers license?
- Do you have a vehicle?

  • Stores Team Leader

    6 months ago

    Cape Town, South Africa RecruitAGraduate Full time

    **Job Information**: Job Opening ID ZR_1495_JOB Hours of work Full-time Location Type In Office Industry Manufacturing Salary R15 000 Remuneration Term Per Month Province Western Cape City Elsies River, Cape Town Country South Africa - **Responsibilities**: Daily Operations: - Run daily reports by 7:30 am, including Syspro Goods in Inspection...

  • Store Leader

    7 months ago

    Cape Town, South Africa Jonsson Workwear Full time

    Our depots personify our vision and drive in providing our customers with a brilliant experience. Every detail is designed with the utmost care and attention and our people are driven to create solutions for peak performance and a better life. The Store Leader role is responsible for ensuring a brilliant in-store experience through leading and supporting...

  • Team Leader

    3 weeks ago

    Cape Town, South Africa Allan Gray Proprietary Limited Full time

    • Setting clear goals, guiding, and motivating team members, facilitating communication, delegating tasks as and when required, and ensuring accountability for results • Foster a collaborative environment, resolve conflicts, provide feedback, and support the development of team members • Implements strategies to improve performance and represents the...

  • Team Leader

    4 weeks ago

    Cape Town, South Africa Allan Gray Full time

    **Role and Responsibilities**: - Setting clear goals, guiding, and motivating team members, facilitating communication, delegating tasks as and when required, and ensuring accountability for results - Foster a collaborative environment, resolve conflicts, provide feedback, and support the development of team members - Implements strategies to improve...

  • Store Leader

    2 weeks ago

    Cape Town, Western Cape, South Africa Mr Price Group Full time

    Job Title: Store Leader - Paarl Retail StoreWe are seeking an experienced Store Manager to lead our retail store in Paarl. As a key member of our team, you will be responsible for maximizing sales turnover, maintaining stock loss benchmark, and managing store administration.About the Role:The successful candidate will have 2 years' experience in a similar...

  • Store Operations Leader

    4 weeks ago

    Cape Town, Western Cape, South Africa Black Pen Recruitment Full time

    Job OverviewWe are seeking a highly experienced Store Operations Leader to lead and manage the operations of our store in Cape Town, South Africa.

  • Homeware Sales Team Leader

    1 month ago

    Cape Town, Western Cape, South Africa Mr Price Full time

    **Job Title:** Homeware Sales Team LeaderWe are seeking a highly motivated and experienced leader to join our team as a Homeware Sales Team Leader at Mr Price Cape Gate. As a key member of our sales team, you will be responsible for driving sales growth and delivering an exceptional customer experience.**About the Role:To support the Store Manager in...

  • Team Leader

    2 months ago

    Cape Town, Western Cape, South Africa Absolute Pets Full time

    Premium Pet Retailer Seeks Exceptional Team LeaderAbsoute Pets, the leading pet retailer in South Africa, is looking for a skilled Team Leader to manage the success of our Table View store.The ideal candidate will have a passion for delivering exceptional customer service, driving sales growth, and ensuring seamless day-to-day operations. Key...

  • Team Leader

    1 month ago

    Cape Town, Western Cape, South Africa Absolute Pets Full time

    With over 170 stores across South Africa, Absolute Pets is the leading pet retailer in the country.We are seeking a skilled Team Leader to join our team at one of our growing stores in Table View.Key ResponsibilitiesAchieve store sales and gross profit targets through effective management of sales teams.Oversee visual merchandising and ensure that store...

  • Management Leader for Store Operations

    2 months ago

    Cape Town, Western Cape, South Africa Markham Full time

    Position Overview:The ideal candidate for this role will be a strategic leader with excellent customer service and people management skills. As a key member of the Markham team, the successful candidate will be responsible for driving sales growth, managing stock losses, and delivering exceptional customer experiences in our retail stores.Key...

  • Store Leader

    3 weeks ago

    Cape Town, Western Cape, South Africa Cape Union Mart Full time

    Job Title: Store Leader - Senior Retail Manager PositionSalary Estimate: R1,200,000 - R1,800,000 per annum based on experience and qualifications.Cape Union Mart is seeking a highly skilled and experienced Store Leader to manage our Western Cape store in Cape Town. As a senior retail manager, you will be responsible for achieving sales targets, managing...

  • Table View

    6 months ago

    Cape Town, South Africa Absolute Pets Full time

    Specialising in premium pet foods and accessories, Absolute Pets is the leading pet retailer in South Africa with over 160 stores across the country. Our team of experts is looking for a passionate and driven Team Leader to join the Absolute Pets family at one of our growing stores in Table View. If you want to join our team, these...

  • Warehouse Team Leader

    2 months ago

    Cape Town, Western Cape, South Africa Persona Staff Full time

    Job Summary: We are seeking a highly skilled and experienced Warehouse Team Leader to join our team at Persona Staff. As a key member of our operations team, you will be responsible for ensuring the efficient and accurate picking and packing of orders, as well as managing the time, attendance, and discipline of your team.Key Responsibilities:Picking and...

  • Assistant Store Manager

    4 months ago

    Cape Town, South Africa Swarovski Partner Store Full time

    We are searching for a motivated Assistant Store Manager to place crystal into the hearts and hands of our customers, to lead and grow a team with passion and enthusiasm and make dreams come true. Join us if you are looking for a rewarding role within a diverse team that is pushing boundaries and shares your real passion for fashion and jewelry. Be part of a...

  • Team Leader

    6 months ago

    Cape Town, South Africa Webhelp Full time

    **Job Advert** You’ve been working hard to build your career in the service industry and by now you know the ins and outs of customer service. Your passion for people and ability to help others is sure to pay off. We’re on the lookout for a determined individual who values the importance of team playing and are ready to step up and lead by shining...

  • Team Leader

    6 months ago

    Cape Town, South Africa Webhelp Full time

    **Job Advert** If you’ve been working hard to build your career in the service industry and know the ins and outs of customer service then your passion for people and ability to help others is sure to pay off. Concentrix is expanding and we’re looking for Team Leaders to join our game-changers in our Vibrant Cape Town office. We’re a global...

  • Team Leader

    6 months ago

    Cape Town, South Africa National Debt Advisors Full time

    **National Debt Advisor is looking for a Team Leader to join their team!!!** **Responsibilities**: - Managing a team of sales Lead generators - Driving team targets in accordance with the department's KPI requirements - Evaluating data and using the information to boost productivity and ensure steady staff development. - Managing the collection book at...

  • Operations Team Leader

    3 weeks ago

    Cape Town, South Africa Cipla Full time

    Job title : Operations Team LeaderJob Location : Western Cape, Cape TownDeadline : December 30, 2024Quick Recommended Links Jobs by Location Job by industries Job Purpose Monitor & Control receipts, storage and despatch of materials while keeping the facility audit ready and achieving team performance as per defined metrics and KPIs Accountabilities ...

  • Team Leader

    7 months ago

    Cape Town, South Africa Webhelp Full time

    **Job Advert** At Concentrix + Webhelp, commitment, integrity and team playing is valued and well recognised. We’re on the lookout for determined individuals who values the importance of team playing and are ready to step up and lead by shining example as a Team Leader in our bustling Cape Town office where you’ll work on an exciting international...

  • Team Leader

    7 months ago

    Cape Town, South Africa Webhelp Full time

    **Job Advert** You’ve been working hard to build your career in the service industry and by now you know the ins and outs of customer service. Your passion for people and ability to help others is sure to pay off. We’re on the lookout for a determined individual who values the importance of team playing and are ready to step up and lead by shining...