Telesales Agent- Leading Telecommunications Provider

1 week ago


Johannesburg, South Africa Talksure Full time

**MAIN PURPOSE OF THE ROLE**

The conversion of data to quality sales using sound sales techniques and best business practices

**DUTIES AND RESPONSIBILITIES**
- **1. Achieve Targets**:

- Achieve individual sales target for Gross Additions
- Achieve individual sales target for Upgrades
- Achieve weekly and monthly call stats
- **2. Handle Inbound Calls**:

- Identify customer's needs, clarify information, research every issue and provide solutions and/or alternatives
- Seize opportunities to upsell products when they arise
- Route calls to appropriate department
- **3. Cold calling**:

- Ability to acquire new customers
- Ability to up-sell and cross-sell
- Ability to conduct effective research into a client prior to making contact
- **4. Customer Relationship Management**:

- Responsible for developing relationships with existing customers
- Maintain and grow existing client base
- Conduct customer account analysis
- Maintain, build and service relationships on a regular basis
- Ability to retain out-of-contract and renewable customers
- **5. Query management**:

- Identify, address, and resolve concerns / queries
- Provide regular and prompt feedback to clients in a timely manner
- **6. Reporting**:

- Provide accurate forecasting on weekly and monthly sales pipelines
- Provide daily activity and sales report
- Up-to-date reporting on marketing leads provided
- Reports to be submitted within the time frames required
- **7. Processes and Procedures**:

- Ensure all policies and procedures are adhered to
- Ensure all interactions are captured on the relevant systems in the approved manner

**QUALIFICATIONS AND EXPERIENCE REQUIRED**
- Matric / Senior certificate
- At least 1 year experience as a B2B Telesales agent or similar position in the customer service or sales environment.
- Must have 1 year experience within an inbound/outbound contact center environment with a proven track record
- Must have knowledge of the Mobile Telecommunications environment
- Proficient with Microsoft Office

**Desirable Qualifications **a**nd Experiences**
- Mobile product and industry knowledge experience advantageous

**BEHAVIOUR AND COMPETENCIES REQUIRED**
- Sales skills
- Strong business acumen
- Excellent presentation skills
- Excellent communication skills (written and verbal)
- Decision making skills
- Excellent interpersonal skills
- Time management skills
- Ability to formulate, set and manage goals and objectives
- Ability to cope with high pressure levels and manage stress effectively
- Strong relationship building, account planning and process competence skills

Note : Fixed Term Contract ( 6 months)

**Salary**: A lucrative uncapped commission structure with basics **of R6500-R9000** depending on skill, experience and proof of income.


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