Ict Systems Lead

7 months ago

Randburg, South Africa MPAMOT Africa Full time

**Job Description**:
**1.** **Introduction**

MPAMOT is a multisector consultancy providing engineering, management, and development services on projects. With over 140 of the best people working on a diverse range of challenges,
we’re helping our clients deliver sustainable infrastructure and development solutions. We have a collegiate and collaborative culture which values equality and diversity, and we take proactive steps to create an inclusive workplace.

We are looking for an ICT technical lead to join our growing Digital Solutions team. We offer an opportunity to work in a dynamic environment that is both challenging and rewarding. MPAMOT is embarking on a digital journey to innovate and build solutions for our business and our clients that will ultimately deliver significant value for all.

**Purpose of the role**

**2.** **Role Description**

The focus of the role will be:

- Technical management and oversight of the on-prem systems of the organization, including but not limited to the following,
- Network infrastructure including office inter-connectivity and internet breakout
- On-prem data backup systems and data archiving
- ICT hardware and software asset management
- End-user computing device management and support
- Technical management and oversight of cloud hosted systems of the organization, including the following,
- Microsoft Azure tenant management
- Microsoft Azure virtual server and data storage management, including related resource groups, app services and related virtual networking components.
- 3rd party cloud systems, including Microsoft 365
- Technical management and oversight of the organization’s cyber-security platform and related services
- Implementation of organization’s ICT Standard Operating Procedures (SOP’s) and various ICT governance and policy frameworks and requirements.
- Supplier engagement and procurement management of ICT suppliers to the organization
- Mission critical systems monitoring and reporting to ICT leadership and business leadership
- Management of the IT support analysts and oversight of IT service desk requests and incidents
- 2nd to 3rd level IT support for users and complex ICT issues as needed
- Management and oversight of the ICT budget for the organization
- Assist ICT leadership in budget development and implementation of cost management and control measures
- Recommendation and Implementation of new ICT systems as acquired by the business, including assistance with the motivation, planning and analysis of new system requirements.
- Provide technical ICT assistance and advice to the Digital Solutions team as required
- Provide technical ICT assistance and advice to engineering and advisory project teams on specific client projects as needed and as directed by ICT leadership.

**3. Personal attributes**:

- Leadership skills. Demonstrate strong leadership capabilities to guide an ICT support team that fosters a collaborative and productive environment.
- Ability to communicate effectively (written and verbal) with both technical and non-technical stakeholders, translating complex technical concepts into understandable terms and fostering strong working relationships.
- Possess excellent problem-solving skills with the ability to anaylse complex technical issues and devise effective solutions in a timely manner.
- Exhibit flexibility and adaptability to navigate evolving technologies and industry trends, ensuring the ICT systems align with current and future organizational needs.
- Display a strategic mindset by understanding organizational goals and assisting to develop long-term plans for the efficient use of ICT systems.
- Decision-making ability. Make informed and timely decisions, balancing risks and benefits to ensure smooth operation and enhancements of ICT systems.
- Maintain a customer-centric approach, understanding end-users needs and ensuring ICT solutions contribute to a positive user experience.
- High level of personal organization and management.
- Innovative and curious nature, embracing a commitment to continuous learning and professional development, staying abreast of emerging technologies and industry best practices that will enhance the organization’s technical capabilities.

The following specifications apply: (qualifications, software packages, number of years’ experience, etc.)
- Minimum of 5+ years experience in IT systems support and implementation and leading a team
- B degree in IT or related fields is advantageous
- Industry certifications that demonstrate technical competence, e.g.
- Microsoft certifications
- ITIL certifications
- Vendor specific certifications
- Experience in managing a Microsoft IT environment especially Microsoft 365 and related products.
- Advanced skills and experience in implementing, managing, and supporting the following Microsoft products:

- SharePoint & OneDrive
- Teams
- Outlook
- Active Directory and Azure Entra ID
- Experience in the setup, management and maintenance of a

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