Junior Application Specialist

3 weeks ago


Bryanston, South Africa Eskom Pension and Provident Fund Full time

**1. Partake in Incident Management**
- Identify problems and trends, review incident trends and history, and consolidate for problem management purposes.

**2. **Provide Support to Application Testing / Quality Assurance Function**

**3. Ensure Application Sustainability & Security**
- Minimise avoidable security incidents resulting from support activities.
- Execute activities aimed at ensuring network integrity, including backups, anti-virus and patch deployment.
- Deliver IT support activities and ensure that they are executed in a manner which implements security and network policies.
- Review current access profiles (authorisations, passwords, permissions etc.) periodically to ensure adherence with EPPF policies.

**4. Engage in IT Service Delivery**
- Manage personal performance as well as the performance of service providers and implement corrective actions if necessary.
- Ensure the resolution of all allocated calls against the agreed SLA’s,
- Facilitate the achievement of objectives on smaller projects, as allocated.
- Understanding of Service Level Agreements.
- Some knowledge of Cobit and /or ITIL.
- Diploma in IT or related discipline.
- At least 3 years’ experience in an Application support role.


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