Implementation Lead

3 months ago

Johannesburg, South Africa WPP Full time

**WPP** is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients, and communities.**

**Working at WPP means being part of a global network of more than 109,000 accomplished people in 110 countries. WPP has headquarters in New York, London and Singapore and a corporate presence in major markets worldwide.**

**We create transformative ideas and outcomes for our clients through an integrated offer of communications, experience, commerce, and technology.**

**WPP and our award-winning agencies work with most of the world's biggest companies and organisations - from Ford, Unilever and P&G to Google, HSBC, and the UN. Our clients include 61 of the FTSE 100, 317 of the Fortune Global 500, all 30 of the Dow Jones 30 and 62 of the NASDAQ 100. WPP are the leader in the Bloomberg Gender Equality Index and 8th in the FTSE 100 rankings for Women on Boards.**

**WPP IT provides IT services for WPP, the world's largest communications services group. As a creative transformation company, WPP is helping its clients transform the future through extraordinary work. WPP IT is an integral part of that journey and we are proud to provide technology for some of the world's most creative brands.**

**Why we're hiring**:
At WPP, technology is at the heart of everything we do, and it is WPP IT's mission to enable everyone to collaborate, create and thrive. WPP IT is undergoing a significant transformation to modernise ways of working, shift to cloud and micro-service-based architectures, drive automation, digitise colleague and client experiences and deliver insight from WPP's petabytes of data.

GroupM is the leading global media investment management operation serving as the parent company to WPP media agencies including Mindshare, MediaCom, Wavemaker and Essence each global operations in their own right with leading market positions. GroupM's primary purpose is to maximize performance of WPP's media agencies by operating as leader and collaborator in trading, content creation, sports, digital, finance, proprietary tool development and other business-critical capabilities. GroupM's focus is to deliver unrivaled marketplace advantage to its clients, stakeholders and people.

As we continue on this journey, we are seeking an experienced Implementation Lead to join our team. You will be responsible for the planning, design and delivery of new business projects and workflows on the Wrike platform across all GroupM markets in EMEA, as well as managing a team of Implementation Managers. The role will also be responsible for Wrike platform operations. Report into Global Wrike Product Owner.

**What you'll be doing**:

- Oversee Wrike EMEA regional workflow tool project and delivery roadmap
- Lead and manage the EMEA team of Implementation Managers.
- Focus on establishing the base Wrike service offering and engagement model with vendor to control initial project onboarding
- Facilitate technical discussion to agree base solution architecture and implementation model
- Lead setup, configuration, build and integration activities - maintaining best practice, consistency and standardization between existing and new implementations.
- Assist with the design, architecting and implementation of data integrations to support workflow and automation improvements.
- Manage vendor and review service/SLAs
- Ensure smooth handoffs pre/post onboarding - collaborating with support teams, end user groups and all stakeholders.
- Report to the Global Product Owner and steering group on implementation progress, issues, risks and changes.
- Lead Wrike superuser forums - ensure immediate business needs are managed and contracting aligns with Global agreement. Promote re-use, common solutions and workflows
- Wrike Platform Operations - contact point for maintenance, upgrades, security reviews, audits, etc.
- Undertake some super-admin duties as defined by the global platform standard operating procedure
- Support, participate and partner with project management and change teams in market to ensure the following is delivered across markets:

- Policy alignment
- Governance forum alignment
- Change and comms planning
- Knowledge transfer
- Setting up training
- Business simulations
- Market set-up
- SOP input and design
- Business case tracking

**What you'll need**:

- Bachelor's/master's degree in Information Systems, Technology, Business Management, or related degree; or equivalent combination of education and work experience
- Demonstrable experience in the implementation of workflow tools - (specific Wrike experience is beneficial but not required)
- Experience in digital transformation programs within large organizations
- Knowledge and experience in project management methodologies such as Agile/PMI/Lean
- Experience of working in a technical environment with APIs and Integrations, including API protocols and formats (e.g. SOAP, REST, XML and JSON)
- Experience in business analysis, r

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