Regional Manager

1 week ago

East London, South Africa Empact Group Full time

**Role**: Regional Manager**

**Reporting to**:General Manager**

**Business Area**:East London**

**The Main Purpose of the job**

The incumbent will be responsible for a profitable and professional food service to ensure client satisfaction and retention of business whilst upholding the Company’s policies and procedures.

**Education and Experience required**:

- Matric / Grade 12
- At least 5 years’ experience in a service industry
- At least 5 years management experience
- A good understanding of budgeting and profit & loss accounts
- Exposure to industrial relations on a shop floor level
- A good working knowledge of HSE
- Experience in the food industry will be advantageous

**Knowledge, Skills and Competencies**:

- Excellent interpersonal and leadership skills
- Sound administration skills
- Ability to adapt to a changing environment and priorities effectively
- Ability to work flexible hours when required
- Valid driver’s license
- Own car essential
- Excellent customer services skills
- Excellent communication skills
- Presentation skills
- Financial Acumen
- Report writing
- Leadership Skills
- People Management Skills
- Consequence management
- Results orientation
- Driven, self-motivated
- Problem solving skills
- Negotiation Skills

**Key areas of responsibility**:

- Authorize monthly wage input documents, new engagements, terminations and pay rate changes
- Manage Unit/Catering Managers to ensure operational issues relevant to the business are resolved
- Manage units to ensure profitability, sustainability as well as secure future business
- Ensure contractual obligations are met and manage contracts within Service Level Agreements
- Manage and support diverse teams of clients to ensure realisation of strategic goals
- Facilitate training and development of Catering Managers in order to improve service offerings and maintain relevance
- Ensure labour force planning is adequately done and managed in relation to budget
- Ensure unit costs and expenditure, within region, are tightly managed and accounted for
- Ensure fixed and other assets are managed and regularly audited
- Manage and exceed client expectations in line with statutory Health, Safety and Environmental policies
- Accurately manage all the financials of each unit with the support of the unit or project Manager
- Attend all relevant meetings with clients and management teams and ensure communication to units
- Conduct regular risk assessments of the entire facility
- Regularly meet with the client to ensure success of the contract
- Keep clients up to date in relation to progress made or areas of concerns
- Continuously build the relationship with the client
- Must have the ability to engage with union officials at the highest level

**Additional Considerations**:

- Drivers Licence
- This is a highly pressurized environment with long hours

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