Regional Trainer

**Regional trainer**

**FCS Eastern Cape Region**

**Minimum Requirements**:

- Matric Certificate or equivalent.
- Clear criminal record.
- Up to 2 years’ experience in a similar role or Cash Centre experience.
- Transport Required
- Knowledge of all processing and capturing platforms within Cash Centres
- Knowledge of the operating and daily preventative maintenance of Cash Centre Equipment i.e., Julongs / GPT’s etc.
- Knowledge of the cash Centre operations

**Key responsibilities**
- All new appointments must be trained on site by the Regional Trainer i.e., Tellers / Supervisors and Cash Centre Managers/
- Refresher training with all tellers monthly
- Refresher training with all Supervisors monthly
- Refresher training with each branch Cash Centre Managers
- Audit Requirements and implementation of all necessary files and documents - ongoing project.
- Information on all and any updates on processing platforms to be formalised and communicated to all branches.
- Training Registers per staff member to be in place for audit purposes.
- Portfolio of evidence for each employee per branch to be in place for audit and record purposes.
- Maintain head office liaison with regards to daily reporting
- Cash Centre queries and requirements
- Ensure the adherence to all standard operating guidelines within Cash Centres.
- Reconciliation and balancing
- Ensure that laid-down procedures regarding the handling and movement of cash are adhered to.
- Accurate record keeping within the Centre.
- Subordinate effectiveness, motivation and teamwork
- Laid-down risk control and security procedures always adhered to.
- Operating losses at a minimum.
- Mitigating Risk and Avoidable Losses by checking for accuracy and compliance to the SOP’s when branch visits are conducted.
- Always ensure whilst doing observation that the required laid-down policies and procedures are being adhered to.
- Planning is generally on a daily to weekly basis within regular activity cycles.
- Undertake basic trend analysis of cash usage.
- Able to take the initiative within limits of authority.
- Full report to be submitted to Regional Manager after each branch visit has been concluded, including the POE for staff trained / refresher training done.

**Personal competencies**
- Honesty, reliability and integrity
- Methodical
- Able to work independently and as part of a team
- Able to handle pressure
- Good verbal and written communication skills
- Adheres to deadlines
- Results-oriented
- Problem solving and analytical skills
- Logical approach to problem solving
- Proficient verbal and written communication skills
- Enquiring mind with business curiosity
- Resilient - able to retain optimism despite setbacks and not take criticism personally
- Emotionally controlled - remains calm under pressure
- Is logical, rational and shows sound judgement, decisiveness and common sense in problem solving and decision-making
- Customer service-orientated

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**_ Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate._