Istore Online Cellular Sales Consultant

3 days ago

Johannesburg, South Africa Core Group Full time

**Company Description**
**iStore** - The home of everything Apple, iStore is Africa’s largest Apple Premium Reseller. With a retail footprint of more than 28 physical and online stores across Africa that provide expert advice, Apple Authorised Repairs, Business, Education, training and technical support for anything and everything Apple.

**About the Role**:
The iStore Online Cellular team are looking for dedicated and passionate cellular sales consultants to join their growing team This individual will be responsible for contract selling and achieving sales targets within the iStore Online Cellular team.
Main focus and objectives are:

- Execute all iStore selling points to conclude each sale
- Achievement of set sales targets

**Educational Requirements**:

- Matric

**Work Experience Required**:

- Minimum 2 years Retail Sales Experience/ Call centre experience
- Minimum 1 year Cellular Industry Experience (MTN, Vodacom, Telkom)

**Responsibilities**:
**Customer Service**
- Provide world-class customer service for the iStore
- Actively participate in remedial action plans and focus areas as communicated from time-to-time
- Resolve any customer complaints and address concerns

**Sales Performance**
- Achievement of all individual sales targets.
- Achieve personal sales conversion rates. (Outbound)
- Manage quotations process for the iStore.
- Maximizes ability to close sales and up sell - skill
- Meet SEED and ASTA requirements
- Ensure active access to all relevant systems and platforms

**Stock**
- Execute stock allocation and control process
- Execute issuing, returns & repairs
- Execute stock ageing according to set principles
- Ensure SF case status up to date
- Accuracy of stock allocation

**Compliance**
- Daily Papertrail document submissions
- Deliver any relevant information relating to compliance investigations
- Proactively identify risk or fraud & gaps in our workflow that may pose a risk to the business and ensure all risk mitigation procedures are followed
- Ensure that customer documents are managed in a manner that ensures all information is stored safely and securely

**Team Administration**
- Ensure that all administrative systems are operational
- Utilise daily reports to carry out required case updates
- Meet all administrative deadlines and requirements
- Actively partakes in team meetings and communication to receive all relative information

**Key Competencies**:

- Customer Experience Orientation
- Analysis / Problem Solving
- Team Player
- Excellent Communication Skills (written & verbal)
- Attention to detail
- Procedural adherence and follow through

**Job Type**: Permanent

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