Retail Manager with Ecommerce Experience
2 weeks ago
Retail Manager
Job Overview
The Retail Manager will be responsible for all the operational aspects relating to the shop, as well as to empower and lead the team of employees to reach and exceed business objectives.
Areas of Responsibility (Your duties will include but are not limited to:)
Receiving
Ensure stock is received correctly according to blind check receiving method
Oversee receiving area for stock counts, expiry dates and condition of stock.
Refer any differences / discrepancies to Assistant Manager
Cash Handling
Manage and control floats
Oversee cashiers and cash handling protocol
Ensure Cash-up documentation is managed procedurally
Petty cash
Perform random audits
Stock Control
Damages to be minimised and stock losses to be less than 0,3% of turnover
Daily stock rotation
Daily stock counts, as per schedule, from Stock Office must be correctly counted and reported.
Short dated stock to be reported daily
Arrange stock take preparations are done and manage process
Security
Open and close shop
Complete daily managers check sheet
Ensure that the alarms, cameras and all security systems are in working order, maintained and tested regularly
Ensure shop locks, roller doors and any other equipment are maintained.
Manage the outsourced security guards to ensure adherence to all Company policies and procedures.
General security awareness and accountability as senior on site
People Management
Plan annual and interim labour requirements according to specific volumes and retail requirements
Ensure all staff and support people are well-versed in local hygiene requirements and explain to them the importance of why and how quality standards are to be assured
Equip staff with the required tests and equipment to assure product standards are upheld
Ensure staff is well versed in the requirements relating to stock rotation and shelf displays.
Identify staff development needs and develop them accordingly
Evaluate staff performance and provide feedback and coaching as required
Customer Satisfaction
Establish and maintain good relationships with customers so that they feel they receive good value at all times
Proactively identify and resolve obstacles to customer service delivery in a timeous manner, implementing contingency plans when required
Ensure that Policies and Procedures are followed, and amended to support an ever-changing environment
Ensure that correct processes are followed when dealing with IR issues
Arrange any staff rotation between branches
Management of casual staff
General
Ensure correct freezer temperatures
General Maintenance
General day to day duties and ad hoc projects
Reporting & Finance
Record and report key performance indicators on a weekly and monthly basis
Management Accounts
Budgeting
Attend and actively participate in Monday morning meetings
Teamwork
Support department managers and co employees.
Actively participate as a member of the team
Performing any other task, not specified herein, which from time to time may be assigned by the manager.
Knowledge, skills and experience required
Online/ Ecommerce Management
Merchandising and Product Listing Management
Order Processing and Customer Support
Stock Management and Inventory Control
Marketing Support
Educational Background:
Grade 12 with a relevant degree or diploma
At least 5 years’ experience as a Retail Manager
A resilient individual with excellent interpersonal and clear communication skills
Must be able to read, write, speak, and understand Afrikaans & English
Excellent MS Office Skills (level 2)
Valid Driver’s License with own vehicle
Knowledge/Skills:
Ability to work independently as well as part of a team
Operational Agility
Ensure Vision, Mission and Values underpin all activities
Accuracy and attention to detail
Results driven, innovative with good decision-making skills
Competencies
Ability to show initiative
Ability to work as part of a team
Self-motivated and reliable
Performance Driven
Well-organised
Energetic
Open minded
Passion for Customer service
**Salary**: R10.00 - R20.00 per month
Ability to commute/relocate:
- Johannesburg South, Gauteng: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- Ecommerce: 3 years (required)
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