Arranging Branch Manager

2 weeks ago

Roodepoort, South Africa Doves Group (pty) Ltd Full time

DOVES is one of the largest funeral directing companies in Southern Africa and a major role player in the progressive development of the funeral industry in this part of the world.

We are looking for the perfect individual to fill the role as an **Arranging Branch Manager**

**Core Function**:To render a professional funeral arranging service to meet client requirements in order to maximize the profit and turnover of the branch

**Responsibilities**:
The incumbent will be responsible to arrange professional funerals. Tasks include: Funeral / Cremation arrangements. Receive family and discuss the type of funeral/cremation. Obtain the necessary documentation and discuss the procedure of the funeral, e.g. organizing of the flowers, pamphlets, etc. Determine the cost of the funeral. Confirm information with minister and family. Give correct information through to Funeral Director. Funeral administration. Capturing all documentation on the internal system. Advise client of costs and sign it off. Control of company image. Responsible for the performance of the branch. Manage the branch expenditure. Branch asset control.

**Requirements**:
Excellent verbal and written skills.

Proficient in English.

Excellent People skills

Must have good organizing skills

Must excel in good client relation skills

Have to understand all the funeral products (policies and contracts) and services on offer

Must be able to guide clients under stressful situations and show empathy.

Valid Driver’s License.

Computer literate.

Matric (Grade 12)

**Knowledge Required**:
The funeral arranger must be familiar with and have knowledge on the procedures to be followed when arranging a funeral or cremation. Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.

**Salary**: Market Related

**Job Type**: Permanent

Ability to commute/relocate:

- Roodepoort, Gauteng: Reliably commute or planning to relocate before starting work (required)

**Education**:

- High School (matric) (preferred)

**Experience**:

- Logistical: 1 year (preferred)
- Administration: 1 year (preferred)

License/Certification:

- Driver's License (preferred)

Application Deadline: 2023/03/31

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