Account Manager

1 month ago

Randburg, South Africa Signa Group Full time

Job Purpose

The Accounts Manager is responsible for the management of multiple accounts/clients through the delivery of winning client solutions and achieving set targets and compliance to the required SLAs with Signa clients. In addition, the Account Manager’s role entails all tasks and duties associated with account management responsibilities and maintaining client relationships. Ultimately, the Account Manager contributes to building profitable and long-term relationships with clients to enable Signa Opportunity to reach its business objectives and contribute towards its mission of creating sustainable jobs.

**QUALIFICATIONS & EXPERIENCE**
- Minimum of 5 years in a Human Resources environment
- Operational optimization skills with a proven record over a minimum of 3 years of increasing outputs and efficiencies
- Account Management Experience/Sales experience will be advantageous
- Proven track record in respect of working in collaborative teams
- Proven people skills
- Some supervisory/team leader experience an added advantage
- Minimum of tertiary qualification in Human Resources or equivalent
- Certificate in Project Management will be an advantage
- Computer literate (MS Office - at least intermediary skill in word, excel, power-point).

**DUTIES & RESPONSIBILITIES**
**Overall Account/client Management**
- Manage multiple client accounts at a time while paying attention to detail and managing deadlines.
- Liaise between clients, suppliers, service providers, regulatory body and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to client needs.
- Seek efficiencies and drive the required outcomes both from the business unit and from its people and resources.

**Client Services / Account Management**
- Understand company’s services and products, SLA requirements as per contract and proposals and align delivery accordingly
- Understand and action all client contractual obligations to ensure the company meets its SLA obligations and its clients’ objectives
- Track contract duration and timeously assist in the renewal of existing contracts with clients
- Respond to customer queries and implement Signa’s project plans in line with its SLA obligations and its clients’ objectives
- Troubleshoot, actively and proactively resolve client issues and complaints
- Ensure that clients have full knowledge and access to the selected range of available services
- Ensure that redemption and usage of products and services meet expectations of all parties and seek new ways of promoting products and services to clients
- Provide input on identifying new products and services that promote revenue growth
- Drive client service excellence and be customer oriented

**Financial Management**
- Implement all activities within budgeted costs to meet profitability targets
- Be conscious of costs and use inputs economically while remaining customer focused
- Negotiate and get the best out of suppliers
- Processing instructions for payments from third party service providers, ensure that these are within the budget and authorised by the management
- Monitoring all billings to alert management promptly to any likely changes to billing and income or any potential write-offs or extra costs incurred

**Risk Management**
- Where applicable, ensure that all registration processes are complete and up to date
- Quality assure and ensure all client files a kept up to date and all stipulated documents on the checklist are filed and current in accordance with PoPI Act (Protection of Personal Information Act)
- Follow up and follow through on tasks and undertakings; and execute everyday tasks within set deadlines to achieve maximum results
- Maintains in-depth knowledge of legal requirements related to day-to-day activities, reducing legal risks and ensuring regulatory compliance
- Provide policy guidance and interpretation or consult with relevant stakeholders in order to provide such guidance
- Evaluate and manage risk in line with Signa Group and Client’s policies and procedures.
- Support the identification of risks and impacts (including but not limited to HR operational risks, project risk, financial risk, etc) and help implement and review solutions under the direction of the General Manager

**Client Risk Management**
- Ensure that all clients have 2 contact persons within the company that know and understand the client business
- Ensure that allocated clients have a regular call cycle and that the outcomes of all client meetings are recorded and that accurate files are maintained with the client base.
- Ensure role-players (suppliers, beneficiaries, etc.) obligations are aligned with client requirements.

**Operational Service Delivery**
- Oversee and guide other team members to champion the critical success factors on the organization (such absorption).
- Manage/track the outputs of (and if required assist) the implementation teams to ensure that client projects are ro

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