Senior Operations Administrator

2 days ago

East London, South Africa Abantu Staffing Solutions Full time

**Duties and Key Responsibilities**:
***

**Promote customer satisfaction by attending to client requests speedily and in accordance with client standards**
- Raising and following up on open quotations timeously.
- Providing feedback to client, operations and finance team timeously.
- Raising and follow up on purchase orders and approvals.
- Regular customer visits and weekly meetings ,ensuring customer satisfaction.

**ADMIN**

***
- Daily compilation, checking and ensuring accuracy of billing files.
- Collation of Weekly and monthly KPI’s for management
- Responsible for collecting information and compiling monthly and quarterly KPI reports for distribution to customer and for internal use.
- Update KPI efficiency, outsource productivity and review KPI’s for management
- Follow up with client on quote approval

**Education/Requirements**:

- Grade 12
- Desired qualification in operations/finance advantageous
- 3 to 5 years in operational finance and administrative role
- Valid driver’s license
- Computer literate in Microsoft office (Advanced excel Experience and Proficiency)
- Excellent organisational skills and communication skills.
- Ability to prioritize a variety of work activities in a busy environment to meet strict deadlines to internal and external stakeholders.
- High level of accuracy with strong focus on attention to detail.
- Demonstrate analytical and problem-solving skills, with the ability to identify and resolve issues effectively.
- Flexibility and responsiveness to the business and customer needs.
- A willingness to learn and take accountability in ensuring timeous accurate data is managed
- Must be able to work overtime/ weekends as and when required

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