Quality Coach

Job Opportunity- A position is available at Santam Shared Services: Quality Assurance for a position as a Quality Assurance Consultant in Shared Services - Cape Town / Centurion.- Job Purpose- The Quality Assurance Consultant monitors and analyses the interactions of agents and customers to provide feedback to the employees and managers on adherence to...

**Duties**: - Complete end-to-end agent assessments in order to ensure that the customer’s experience with the Call Centre results in First Call Resolution and tNPS - Coach and feedback to agents to ensure improvement. - Support the Team Leaders and Supervisors with feedback, urgent call traces, trend analysis and other ad-hoc support functions. - Attend...

About the Company- Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding, and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia.- Our success is rooted in our passion for our clients and everything we do is...

Our client is looking to appoint Senior Analysts with at least 2 years experience: **Responsibilities**: Extract and manipulate data/stats/information for analysis required by the business conduct assessments using the Quality Framework methodology Assess telephonic and written interactions with customers. Provide feedback and coaching to Agents when...

About the Company Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding, and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia. Our success is rooted in our passion for our clients and everything we do is...

Dealing with the day-to-day management of the Sales Consultants in the Contact Centre. Coach and develop teams and manage staff needs. Manage Complaints and monitoring targets. Manage staffing needs, productivity, and quality. Deal with IR issues. Training of new consultants in the contact centre. **Requirements**: Grade 12 Tertiary...

**What will you do?** - Manages and leads a team of contact centre advisors. Ensuring that the team reaches and exceeds set target(s) by monitoring individual performance on a constant basis. The Team Leader should also be knowledgeable on all aspects of the products, systems and processes. - Mentors and coaches the team and gives constant real time support...

**What will you do?** - Manages and leads a team of contact centre advisors. Ensuring that the team reaches and exceeds set target(s) by monitoring individual performance on a constant basis. The Team Leader should also be knowledgeable on all aspects of the products, systems and processes. Mentors and coaches the team and gives constant real time support in...

**Primary Objectives / Role purpose** Our goal is to provide Gold Plated Service and deliver the most effective customer service experience. The individual will lead a team of highly driven, self-motivated and focused Sales Advisors by driving KPI’s, efficiencies, high client centric engagement and performance. **Key Responsibilities** - Three years...

**What will you do?** - The Senior Scrum Master is responsible for equipping squad members with the right knowledge, tools and training to use agile to its full potential. The role involves understanding where squads are in their journey and offering the right approach to support their growth. To enable continuous improvement the Coach asks the right...

Job title : Sales Team Leader - Bellville Job Location : Western Cape, Bellville Deadline : December 22, 2024 Quick Recommended Links Jobs by Location Job by industries What will you do? Manages and leads a team of contact centre advisors. Ensuring that the team reaches and exceeds set target(s) by monitoring individual performance on a...

Faculty - Support / Admin Department - Department - Cape Peninsula University of Technology -> Community Engagement & Wil -> Community Engagemt & Wil Admin - Campus/ Location - Bellville Campus - Bellville, Cape Town, WC ZA (Primary) - Job Type - Permanent - Occupational Function - Support / Admin - Number of Positions - 1 - Annual Salary Package (incl....

**Introduction** **Disclaimer** - As an applicant, please verify the legitimacy of this job advert on our company career page. **Role Purpose** - The aim of this position is to work together with the Fund, Hospitals and the Service Providers to co-ordinate and monitor a Beneficiary's in and out of hospital health care needs in order to manage quality and...

**CAREER OPPORTUNITY** - The Finance Solutions team in Santam Business Information and Technology Solutions department (BITS) has an opportunity for a Scrum Master who will be based in Cape Town (Head Office) in our BITS (Business Information Technology Services) department.**JOB DESCRIPTION** - The role of the Scrum Master to support the Agile team as a...

Who are we? Sanlam Life Ltd is one of the top financial services providers in the South African market. We’re all about building strong, lasting relationships with our financial advisors. We know that you have hopes for your future - your career, your personal development and of achieving great things. We pride ourselves in helping our financial advisors...

Who are we? Sanlam Private Wealth crafts customised investment portfolios for high net worth private clients, charitable institutions, trusts and corporate entities. With assets under management and administration of more than R151 billion, we offer a comprehensive and integrated suite of wealth management solutions. These include equity, retirement and...

**Who are we?** Sanlam Life Ltd is one of the top financial services providers in the South African market. We’re all about building strong, lasting relationships with our financial advisors. We know that you have hopes for your future - your career, your personal development and of achieving great things. We pride ourselves in helping our financial...

Who are we? Sanlam Life Ltd is one of the top financial services providers in the South African market. We’re all about building strong, lasting relationships with our financial advisors. We know that you have hopes for your future - your career, your personal development and of achieving great things. We pride ourselves in helping our financial advisors...

Who are we? Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia. Our success is rooted in our passion for our clients and everything we do is centred...

Who are we? Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia. Our success is rooted in our passion for our clients and everything we do is centred...