Build a Bear Workshop Canal Walk Permanent Bear

2 weeks ago

Milnerton, South Africa Toy Kingdom (Pty) Ltd Full time

**Position: Permanent Bear Builder - Build-A-Bear Workshop Canal Walk**

**Division / Dept: Operations**

**Location: Milnerton - Cape town**

**Experience: Sales/Retail**

Bear Builder associates are fun, genuine, and team-oriented individuals who contribute to store sales and Guest satisfaction goals by providing individual and groups of Guests a unique and memorable “WOW” experience. Providing this experience includes, but is not limited to, assisting with choosing, stuffing, dressing, naming, and purchasing their new furry friends, while maintaining store visual and housekeeping standards.

**Key Deliverables**:

- Provide a personalized, enjoyable, and memorable experience for Guests of all ages
- Invite potential Guests to come in and learn about our store.
- Promptly welcome and greet all Guests with a smile.
- Engage Guests in conversation through open-ended questions and assess reason for visit. Utilize this information to help Guests find the perfect product and convert those “just looking” into a sale Inform Guests of all current promotions and point out our newest product.
- Explain the Build-A-Bear Workshop process and assist Guests in choosing, stuffing, dressing, naming, and taking home (purchasing) a new furry friend.
- Contribute to total store results by recommending items to maximize sales and enhance the Guest’s experience.
- Ensure Guests are aware that we offer parties for all ages and all occasions.
- Support our company party commitments by delivering a great party experience.
- Knowledge of workshop sales goals, Guest satisfaction expectations, and promotional objectives.
- Maintain visual and housekeeping standards to create the brand experience unique to Build-A-Bear Workshop.
- Follow all company policies and procedures including Cash Management, Attendance, and Store Security.
- All other tasks as may be assigned by store management.

**Qualifications and Core Competencies**:

- Grade 12 or Equivalent certificate
- Ability to problem solve
- Confidence to deal with customers
- 1-2 years relevant experience advantageous
- Have consistently delivered results above industry norms.
- Updated Personal CV

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