Quality Assurance Officer
1 day ago
Company Description
Experian plc is an Anglo-Irish multinational consumer credit reporting company.
Experian collects and aggregates information on over 1 billion people and businesses, including 235 million individual US consumers and more than 25 million US businesses.
We operate in 37 countries with offices in the United Kingdom, the United States and Brazil.
We employ approximately 17,000 colleagues, and last fiscal year, our year-end revenue was US$5.18 billion.
Our product proposition covers credit services, Decision Analytics and marketing assistance to businesses, including individual fingerprinting and targeting.
**Job Description**:
Responsible for checking (by means of appropriate sampling or statistical techniques) incoming Data, ensure that the data in question conform to company standard and complies
to the policy and procedure. Reports any misconduct, poor performance and breach of any
policy and procedures to the relevant stakeholders.
Auditing of Policies and Procedures for all departments within the Customer Relations
Centre, ensuring that it is adhered to. Compile daily/monthly assessment reports for all
departments.
To ensure that all processes contributing to performance of Customer Relations Centre
Staff in accordance with all policies and procedures adhered to. He or she is responsible
for all activities involving quality assurance, and compliance with applicable regulatory requirements. The focus of the position is to develop, perform and manage all quality
assurance related activities such as internal auditing but limited to.
**Qualifications**:
**Qualifications**
- Grade 12 NQF Level 4
- Relevant Quality assurance diploma or certificate
- Advance Microsoft Excel training (Certificate)
**Experience**
- Customer Relations Centre experience
- Customer Relations Centre Quality Assurance experience
Additional Information
Experian Careers - Creating a better tomorrow together
Find out what its like to work for Experian by clicking here
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