Front Office Manager

1 week ago


Stellenbosch Western Cape, South Africa CME Recruitment Full time

Our client, a prestigious Wine Estate in Stellenbosch is looking for a Front Office Manager to join their team.

**Responsibilities**:

- Able to carry out and complete all duties
- Responsible of a guest relations officer, night auditor and duty manager
- Ensure that all guests needs and complaints are responded to quickly and efficiently
- Brief all colleagues daily in relation to VIPs, sit inspections, specific functions and any other relevant important information for the day
- Keep in constant communication with relevant departments
- Co-ordinate and prepare staff rosters to ensure adequate coverage in guest relations
- Maintain appropriate standards of conduct, uniform, language and grooming of all staff
- Ability to handle all disciplinary actions
- Ensure monthly meetings are held
- Conduct regular petty cash checks/end of month reconciliations
- Ensure that all current SOPs are being followed and amended if needed.

**Requirements**:

- Hospitality qualification (diploma/degree)
- Preferably 4 - 5 years management experience
- Preferably worked in a 5* environment


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