Product Coach

2 weeks ago

Sandton, South Africa Discovery Ltd. Full time

**Business Unit**:Discovery Bank**Function**:Client Service**Date**:12 Jun 2023**About Discovery**
- Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.**About Discovery Bank**
- We are the world's first behavioural bank, designed with our clients in mind. We have not changed just one thing; we have changed everything, and our main goal is to help people improve their financial health. If you are a problem solver, always questioning the way things are done, passionate about doing what is right, have the ability to change direction quickly when needed and / or love to dazzle your clients, Discovery Bank, has a job where you can be yourself and your best in an environment that is safe and nurturing.**Job Purpose**
- The
- **Product Coach **coaches and trains according to the business and training needs for the specified business area.**Key Outcomes may include but are not limited to**:

- Identifies knowledge and skills gaps within Product Operations team through performance trend analysis.
- Plans, designs and conducts coaching interventions that closes the gaps.
- Increases the skill levels of staff through targeted coaching interventions.
- Develops models to assess competency and knowledge.
- Maintains accurate and complete coaching and assessment records.
- Provides timely and regular feedback to management and team leaders on coaching, trends and training needs.
- Plans for monthly coaching initiatives and sets up next coaching session if possible.
- Oversees the competency of new recruits during the soft-landing phase.
- Assists and supports various client servicing channels with specialist product knowledge on complex cases.
- Monitors exception reports with the aim of pro-actively identifying potential cases for investigation and correction.
- Proactively monitors query drivers and investigates opportunities to improve processes, the product or the APP to reduce or alienate such queries in the future.
- Ensures awareness and knowledge of new systems functionality, processes, products are embedded within the team and documented.
- Conducts systems user acceptance testing for new enhancements or products being introduced.
- Provides input into process enhancements and root cause analysis of exceptions.
- Trouble shooting and incident management resolution.
- Bringing relevant issues to the attention of the functional head of the area.
- Managing ad hoc projects.
- Provide input and sign-off on training scenarios and content.
- Providing a high level of customer service to both internal and external clients.
- Provides back-up support for all job functions within the department as needed.
- Completing several reporting reports to internal management and stakeholders.

**Experience**
- Required:
- At least 3 years specific product knowledge of various banking products and servicing experience in banking service and/or operations environment.
- Preferred:
- Previous training or coaching or leadership role experience is advantageous.
- At least 3 years' recent, direct experience within Bank client servicing or Card/Product banking operations environment.
- A proven track record of successful support of business process change projects or enhancements.
- Experience working with internal and external clients.
- Solid experience in relationship building with stakeholders.

**Qualifications**
- Required:
- Matric
- Bachelor of Commerce or Bachelor of Science Degree or equivalent
- Completed FAIS qualification.
- Preferred:
- Any relevant Banking, Financial or Business qualification

**Skills**
- Required:
- Flexible in terms of adapting to new standards/processes and change management.
- Has a passion for coaching, training and people development.
- Customer and Quality focused.
- Motivating self and others.
- Influencing and persuading.
- Excellent time management.
- Attention to detail.
- Pro-active / Taking initiative.
- Ability to work under pressure.
- Analytical thinking / problem solving.
- Flexible.
- Deadline conscious.
- Knowledge of PinPoint, MS Excel, MS Word, MS Outlook, MS PowerPoint.
- Quality-focused.
- Strong interpersonal skills.
- Ability to work independently with mínimal supervision, as well as within a group.
- Coaching skills.
- Presentation and facilitation skills.
- Knowledge of best practice coaching principles advantageous.

**Special Requirements**
- Working overtime when needed or required.
- EMPLOYMENT EQUITY
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As a

  • Product Coach

    7 days ago

    Sandton, South Africa Discovery Ltd. Full time

    **Business Unit**:Discovery Bank**Function**:Client Service**Date**:31-Jan-2023**About Discovery** Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and...

  • Advanced Production Lead

    6 days ago

    Sandton, South Africa Absa Bank Limited Full time

    Bring your possibility to life! Define your career with us - With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job...

  • Product Manager Fraud Detection

    6 days ago

    Sandton, South Africa Absa Bank Limited Full time

    Bring your possibility to life! Define your career with us - With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job Summary Join...

  • Product Designer-

    Found in: Talent ZA C2 - 2 weeks ago

    Sandton, South Africa Dimension Data Full time

    FunctieomschrijvingTow Product designers are required one intermediate and the other senior. The Product Designer (UI/UX designer)’s job is to design seamless and cohesive digital product user experiences through sophisticated user interfaces that contribute to the positive customer experience of current and prospective customers of Standard Bank Group...

  • Investment Consultant

    7 days ago

    Sandton, South Africa Momentum Distribution Services Full time

    **Introduction** Momentum, a financial services provider of choice since 1966, known for its entrepreneurial spirit and innovative culture is committed to wealth creation and preservation, insurance, and income protection for all our clients. We do this through our understanding of the retail insurance, savings, and investment markets in SA. **Role...

  • Product Designer

    Found in: Whatjobs ZA C2 - 3 days ago

    Sandton, South Africa HR Genie Full time

    Our Client a Global Tech firm is seeking a Product Designer to join their team in Sandton on a contract basis. They offer stability, growth, attractive rates and a great working environment. The Director, Service/Product Design is a servant leader and coach with the primary responsibility of developing and implementing the strategy on the design of services,...

  • Product Designer

    Found in: Talent ZA 2A C2 - 2 weeks ago

    Sandton, South Africa HR Genie Full time

    Our Client a Global Tech firm is seeking a Product Designer to join their team in Sandton on a contract basis. They offer stability, growth, attractive rates and a great working environment.The Director, Service/Product Design is a servant leader and coach with the primary responsibility of developing and implementing the strategy on the design of services,...

  • Scaled Agile Scrum Master

    5 days ago

    Sandton, South Africa Boardroom Appointments Full time

    **Key purpose**: As a Scaled Agile Scrum Master, you'll be responsible for ensuring that the product development process adheres to our Agile methodology. You'll work closely with team members and stakeholders in order to improve processes and practices as required. You will also be involved in coaching teams on technical matters such as code...

  • Scaled Agile Scrum Master

    3 days ago

    Sandton, South Africa HR Genie Full time

    Our Client a Global Tech firm is seeking a Scaled Agile Scrum Master to join their team In Sandton on a contract basis. They offer stability, growth, Attractive rates and a great working environment. As a Scaled Agile Scrum Master, you'll be responsible for ensuring that the product development process adheres to our Agile methodology. You'll work closely...

  • Senior Change Manager

    Found in: Talent ZA C2 - 2 weeks ago

    Sandton, South Africa Dimension Data Full time

    Also known as management analysts, management consultants identify problems in organizations and then develop plans of action aimed at improving productivity and growing profits. We are seeking the expertise of an experienced management consultant with exceptional analytical, communication, and management skills. Management consultants can expect to help...

  • Specialist Treasury Funding Liquidity

    4 days ago

    Sandton, South Africa Absa Bank Limited Full time

    Bring your possibility to life! Define your career with us - With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job Summary -...

  • Scrum Master

    8 hours ago

    Sandton, South Africa Boardroom Appointments Full time

    **Key purpose**: Build a trusted partnership with our clients at the beginning and throughout the relationship with the bank through a fast, transparent, and frictionless experience **Duties and responsibilities**: - Highlighting the activities of the individual team members as well as the different project teams within Bank - Sequence work and...

  • WS02 Developer-

    Found in: Talent ZA C2 - 2 weeks ago

    Sandton, South Africa Dimension Data Full time

    Functieomschrijving****Candidates will need to complete an aptitude test to be submitted at the same time as the CV***Key PurposeDesigns, develops, and implements WSO2 applications to support business requirements. Follows approved life-cycle methodologies, creates design documents, writes code and performs unit and functional testing of software....

  • Head of Sales

    4 days ago

    Sandton, South Africa Oneplan Underwriting Managers (Pty) Ltd. Full time

    **Main purpose of the job** **Responsible for the sales function of the organisation. Leads the team to generate revenue through effective planning, direction and coordination of the operations of the organisation and delivering exceptional customer service through the direct sales channel** **Drive Sales Strategy Planning and Execution** - Collaborate...

  • Lead Technology

    7 days ago

    Sandton, South Africa Absa Bank Limited Full time

    Empowering Africa’s tomorrow, together one story at a time. - With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job...

  • Store Supervisor

    8 hours ago

    Sandton, South Africa LEGO® Certified Stores Full time

    Be part of the LEGO® family by joining our LEGO® Certified Store Retail team in Cape Town as a Floor Leader or Store Supervisor and ensure that the LEGO® Brand, Vision, and Values are exemplified in all store operations and customer interactions. You will empower the team around you to drive sales while providing a signature experience for every...

  • Senior Accounts Payable Controller

    7 days ago

    Sandton, South Africa Core Group Southern Africa Full time

    The Core Group is a group of companies that represent the world's leading personal technology products and services in Sub-Saharan Africa. We believe in bringing products and services to people that’ll empower, enable, inspire and grow - achieved through supply chain management, marketing management, channel management, enterprise sales and media...

  • Voice Fulfilment Engineer

    Found in: Talent ZA C2 - 2 weeks ago

    Sandton, South Africa Dimension Data Full time

    FunctieomschrijvingThe primary responsibility of the TS Implementation Engineer (L3) is to provide technical support to NTT (Ltd) clients. This includes remotely supporting clients within service level agreements (SLAs), to install and congure software and hardware, resolve incidents, perform root cause analysis and adhere to any related processes such as...

  • HR Business Partner: Production

    Found in: Talent ZA C2 - 2 weeks ago

    Sandton, South Africa Publicis Groupe Full time

    Job Description In your role as an HR Business Partner, you'll collaborate closely with various business units to address organisational goals by implementing people-centric solutions. Your expertise in people and talent management will guide the development and execution of strategies that drive business success. Your collaborative nature,...

  • Head Portfolio Management

    6 days ago

    Sandton, South Africa Absa Bank Limited Full time

    Bring your possibility to life! Define your career with us - With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job...