Membership Administrator

2 weeks ago


Johannesburg, South Africa Kaelo Full time

Company Description
**About Kaelo**
Kaelo provides essential healthcare solutions ensuring the physical and psychosocial wellbeing of all South Africans towards lasting social change.

**Job Description**:
The Membership Administrator is responsible for ensuring the seamless onboarding of new members across all Kaelo products. This involves the accurate capturing of the membership and maintenance of member and dependant details in a timely manner.

KEY OUTCOMES (not limited to) Level 4 and 5 process elements
Onboarding and Maintenance of Members, Clients and Brokers:
Create member, client or broker profiles
Create policy within membership profile
Maintain member details
Maintain dependent details

Manage Offboarding of Clients:
Manage suspension of member
Manage resignation or termination on member

Manage Communication and Relationships:
Liaise with Client Relationship Managers regarding progress and updates
Ensure process is complete by Billing Cycle cut off times
Respond to queries regarding the membership process with both internal and external stakeholder

Continuous Improvement:
Identify issues, perform root cause analysis and contribute towards process and system enhancements

**Qualifications**:
SPECIAL REQUIREMENTS
Telephonic etiquette and Professionalism
Customer urgency

PERSON DETAILS: WORK EXPERIENCE
REQUIRED
1-2 Years in Membership administration.
Customer service environment experience.
PREFERRED

EDUCATION: QUALIFICATIONS: ACCREDITATIONS WITH PROFESSIONAL BODY
REQUIRED
Matric
Good Computer knowledge/literacy especially in MS Word, MS Excel and MS Outlook
Certificate in Business management/Office management or Office administration
PREFERRED
FAIS Complaint: RE5 would be advantageous

TECHNICAL SKILLS OR KNOWLEDGE
REQUIRED
Proficient in Excel
PREFERRED

Additional Information
**PERSONAL ATTRIBUTES : COMPETENCIES**
- Accountability
- Communication
- Business writing skills
- Efficient and effective mindset
- Planning and organisation
- Resilient and adaptive
- Self-development
- Significance and values oriented
- Ethical


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