Service Supervisor

6 months ago

Nelspruit, South Africa Unique Personnel Full time

**Job Number**
- 71884

**Job Type**
- Permanent

**Job Title**
- Service Supervisor

**Computer Skills**
- MS Office

**Industry**
- Pest Control

**City**
- Nelspruit

**Province**
- Mpumalanga
- Reporting to Branch Manager/Senior Supervisor- Job Purpose:
- To lead, coordinate, and develop a highly motivated team of individuals and teams to ensure that they provide world class service to our customers, and overall optimization of branch service performance whilst complying with all internal and external policy and legislative regulations.- Principal Duties/Responsibilities:
- 1. Agree individual and team service targets with Branch Manager in order to deliver the Branch’s / Company’s business goals.- 2. Supervise a team of service colleagues to achieve agreed individual and (branch) team targets; includes conducting regular reviews with each technician to direct performance against targets including making appropriate interventions - such as developmental initiatives, or taking necessary disciplinary actions, to assure / ensure effective corrective action is taken.- 3. Ensure that individuals and the team are competent and fully trained to the professional level laid down by the Company for the work that is being allocated to them. Ensure that new recruits are not permitted to work unsupervised until training has been completed and competence has been established.- 4. The Supervisor is responsible for maintaining accurate and adequate records to demonstrate this. (formal induction defines Company standard/ technical training / competence assessment - documented process)- 5. Participate in the support or re-training of personnel - (service, sales and admin), as well as training / re-training of customer personnel on technical matters and material (products and service). (in collaboration with the Divisional Technical management team.)- 6. Conduct regular In-Field Coaching sessions (a minimum of 4 per service colleague per year); and when required, do remedial service field training, with all service colleagues. Maintain accurate records of all coaching and training. Conduct a formal Technician Performance Assessments (TPA) at least once per year, and provide formal feedback to the service colleagues.- 7. Analyse TPA results in order to identify competency gaps and arrange necessary training to ensure technician competency is improved continually and meets the required minimum standard as defined in the TPA. Liaise with Branch Manager and other supervisors to ensure that use of training resources are coordinated and used optimally. Initiate the necessary and appropriate remedial action to correct any shortcomings.- 8. Ensure all relevant company policies and procedures are understood and adhered to by the service team e.g. OH&S, Human Resources, Security Policy Compliance etc. - keep appropriate and accurate records of training / attendance.- 9. Complete regular Supervisory Quality Assurance checks on client’s premises to ensure that each technician is maintaining appropriate service quality; intervene with appropriate corrective actions when necessary and conduct regular reviews with customer site management to assure maintenance of good client relationships. Formally record and report all QA visits on the system. Confirm Quantity - check KPI- 10. Ensure that all customers are serviced on time by managing the service team to achieve & exceed their productivity targets. Analyse and use service reports (e.g. manpower planning & productivity), taking the necessary steps to maintain a world class standard of service at all times.- 11. Ensure all customer complaints are resolved professionally including following up to ensure resolution and that the customers’ satisfaction is achieved. (CCM management). Evidence of competitor activity at the client should also be recorded and communicated to the Branch Manager and Sales Manager.- 12. Customer Retention - actively participate in the business unit customer retention strategy, by personally conducting regular customer account reviews. In addition, ensuring that the service department and personnel respond to all service related customer enquiries in a prompt and appropriate manner, at all times.- 13. Ensure that both individual technicians and the team maintain acceptable productivity levels (in alignment to Branch / Company Standards) including planning/managing/authorising overtime, annual leave and sick leave coverage. Seek to drive year on year improvement in each KPI.- 14. Ensure effective and timely communication across the team by holding regular team meetings (minimum fortnightly). Reporting on individual and team performances to the Branch Manager, with quarterly Technician Performance Assessments (TPA).- 15. The Supervisor must be Health, Safety & Environmentally centric and compliant - able to create and maintain an environment which meets local HS&E standards, regulations and requirements.- 16. Ensure that only the correct and approved tools fo

  • Print Service Supervisor

    8 months ago

    Nelspruit, South Africa Ideal & Selected Candidates Full time

    PRINT SERVICE SUPERVISOR Nelspruit Oversees the day-to-day operations of the print services department This role involves managing a team responsible for providing efficient and high-quality print and document services, ensuring optimal utilization of print resources, and implementing strategies to enhance productivity. **Requirements**: - Bachelor's...

  • Print Service Supervisor

    6 months ago

    Nelspruit, South Africa Ideal and Selected Candidates Full time

    **Job Overview**: **Date Posted**: Posted 5 hours ago- **Location**: Nelspruit, Mpumalanga- **Job Title**: Print Service Supervisor- **Education Level**: Bachelors Degree- **Job Level**: Senior- **Minimum Experience**: 3 - 5 Years**Print Service Supervisor required in Nelspruit.**: Oversee the day-to-day operations of the print services department. This role...

  • Print Service Supervisor

    6 months ago

    Nelspruit, South Africa Ideal and Selected Candidates Full time

    Job Overview **Date Posted**: Posted 5 hours ago **Location**: Nelspruit, Mpumalanga **Job Title**: Print Service Supervisor **Education Level**: Bachelors Degree **Job Level**: Senior **Minimum Experience**: 3 - 5 Years Print Service Supervisor position available in Nelspruit. Oversees the day-to-day operations of the print services department This...

  • Senior Operations Supervisor

    2 weeks ago

    Nelspruit, Mpumalanga, South Africa Fidelity Services Group Full time

    Job Title: Senior Operations SupervisorWe are seeking a highly skilled and experienced Senior Operations Supervisor to join our team at Fidelity Services Group.

  • Maintenance Supervisor

    3 months ago

    Nelspruit, South Africa The Capital Hotels and Apartments Full time

    The Capital Hotels stands for equal opportunity while transforming the Hospitality Industry into a modern aspirational industry once again. We believe that the industry is broken and needs to reinvent the image of service and hospitality. We are achieving this through our incredible staff culture. Our dedicated staff believe in offering the highest level of...

  • Maintenance Supervisor

    6 months ago

    Nelspruit, South Africa The Capital Hotels and Apartments Full time

    The Capital Hotels stands for equal opportunity while transforming the Hospitality Industry into a modern aspirational industry once again. We believe that the industry is broken and needs to reinvent the image of service and hospitality. We are achieving this through our incredible staff culture. Our dedicated staff believe in offering the highest level of...

  • Food & Beverage Supervisor

    8 months ago

    Nelspruit, South Africa The Capital Hotels and Apartments Full time

    The Capital Hotels stands for equal opportunity while transforming the Hospitality Industry into a modern aspirational industry once again. We believe that the industry is broken and needs to reinvent the image of service and hospitality. We are achieving this through our incredible staff culture. Our dedicated staff believe in offering the highest level of...

  • Sales Supervisor

    6 months ago

    Nelspruit, South Africa Eduvos Full time

    **Job Advert Summary**: Eduvos is looking to employ the services of a **Sales Supervisor** at our **Mbombela** campus. **Type of position**: Permanent **The Position**: We are looking to recruit a Sales Supervisor to manage a sales team to achieve student acquisition and growth through the implementation of the sales strategy in allocated campus portfolio;...

  • Financial Operations Supervisor

    2 weeks ago

    Nelspruit, Mpumalanga, South Africa Fidelity Services Group Full time

    Job Title: Financial Operations Supervisor - Mpumalanga ProvinceEarn an estimated R450,000 to R550,000 per annum as a Financial Operations Supervisor with Fidelity Services Group in Mpumalanga Province.About the Job:We are seeking a highly skilled and experienced Financial Operations Supervisor to join our team in Mpumalanga Province. As a Financial...

  • Fruit and Produce Supervisor

    2 weeks ago

    Nelspruit, Mpumalanga, South Africa Pick n Pay Stores Limited Full time

    Job Title: Fruit and Produce SupervisorEstimated Salary: R250,000 - R320,000 per annumAbout UsPick n Pay Stores Limited is a leading retailer in South Africa, committed to providing quality products and services to our customers.Job DescriptionWe are seeking an experienced Fruit and Produce Supervisor to join our team. As a key member of the sales team, you...

  • 1 X Service Supervisor

    7 months ago

    Nelspruit, South Africa Rentokil Initial Full time

    **Rentokil Initial**: Rentokil Initial is a Global services company employing over 35,000 colleagues across 70 countries. The Company is at the cutting edge of technology and innovation as it strives to protect people and enhance lives, by controlling pests, improving hygiene and improving interior spaces with plants and scenting. We are experts in the...

  • Audit Supervisor

    2 months ago

    Nelspruit, South Africa Network Recruitment Full time

    Position Summary:The Audit Supervisor will lead audit engagements from planning to completion, ensuring high standards of service delivery and compliance. The ideal candidate has extensive auditing experience, strong leadership skills, and a keen eye for detail. While a CA qualification is not required, we seek someone who understands auditing fundamentals...

  • Supervisor: Operations Europcar Nelspruit Airport

    6 months ago

    Nelspruit, South Africa Motus Corporation Full time

    Car rental company Europcar is seeking a customer oriented, deadline driven individual who thrives on working in a fast paced environment to join their team based at the Nelspruit Airport as a Supervisor: Operations. The Supervisor: Operations oversees all activities in the branch environment; ensuring that the team functions effectively in delivering high...

  • Supervisor: Operations Europcar Nespruit Airport

    6 months ago

    Nelspruit, South Africa Motus Corporation Full time

    Car rental company Europcar is seeking a customer-oriented, deadline-driven individual who thrives on working in a fast-paced environment to join their team based at the Nelspruit Airport as a Supervisor: Operations. The Supervisor: Operations oversees all activities in the branch environment; ensuring that the team functions effectively in delivering high...

  • Mechanical Artisan Supervisor

    2 weeks ago

    Nelspruit, Mpumalanga, South Africa Department of Water and Sanitation Full time

    At the Department of Water and Sanitation, we are seeking a skilled Mechanical Artisan Supervisor to join our team in Mpumalanga. Job SummaryWe offer an attractive remuneration package estimated at R600,000 - R800,000 per annum.The ideal candidate will have a strong background in mechanical engineering and supervisory experience, with a focus on technical...

  • Sales Supervisor

    2 months ago

    Nelspruit, South Africa Job Crystal Full time

    A leading educational institution is looking for a Sales Supervisor in their Potchefstroom campus to manage a sales team, to achieve student acquisition and growth through the implementation of the sales strategy in allocated campus portfolios, and to fulfil the role of a Higher Education Consultant/Corporate Marketer. **DUTIES & RESPONSIBILITIES**: -...

  • Resort Housekeeping Supervisor Position Available

    2 weeks ago

    Nelspruit, Mpumalanga, South Africa Beekman Group Full time

    Beekman Group is seeking a skilled Resort Housekeeping Supervisor to oversee housekeeping and laundry staff at our Falcon Glen Hot Springs Resort in Mpumalanga, Nelspruit.The ideal candidate will have a matric certificate and minimum 2-years' experience in a similar environment. They should possess excellent communication skills in English and be able to...

  • Trails Guide/Guest service Couple

    1 month ago

    Nelspruit, South Africa Jobted ZA C2 Full time

    Candidate requirements: Trails Guide: - Must be a South African citizen - At least 3-5 years of guiding experience in 5-star establishments - Must have FGASA Level 2 as a minimum (NQF4) - FGASA Lead (Advanced) Trails is ESSENTIAL - Must have all guiding documentation up to date - Possession of a valid drivers license & PDP is essential - Must have...

  • Front and Back Office Supervisor

    4 months ago

    Nelspruit, South Africa Pepkor Lifestyle Full time

    Why Choose Pepkor Lifestyle: Build a Thriving Career at the Forefront of Retail Ready to lead a dynamic team and make a lasting impact? Join Pepkor Lifestyle as a Front and Back Office Supervisor within the Incredible Connection brand and step into a rewarding career that empowers you to drive results, unlock your potential, and make a difference. **Here's...

  • Depot Supervisor- Nelspruit Depot

    7 months ago

    Nelspruit, South Africa TotalEnergies Full time

    **Pays** Afrique du Sud **Lieu** South Africa **Lieu de travail** NELSPRUIT-WOLFAARDT ST 8(ZAF) **Société employeur** TotalEnergies Marketing South Africa (Pty) Ltd **Domaine** Logistique, Opérations Exploitation **Type de contrat** CDI **Expérience** Minimum 3 ans - Suitable 3-year tertiary qualification. ( Engineering ) - Extensive...