Senior Associate: Employee Experience

2 weeks ago

Johannesburg, South Africa Willis Towers Watson Full time

Senior Associate: Employee Experience
- Johannesburg, ZA

June 22, 2023

The greatest asset of most organizations is their people. In an era of rapidly developing technology, greater workforce mobility and increasing customer demands, having a cohesive human capital strategy is crucial for business success. We know that high-performing businesses cultivate and grow talent, carefully balancing costs and rewards. From employee engagement to change management, we take a rounded perspective, based on leading-edge thinking, data, analytics and software, unearthing new ways to attract, engage and retain talent - and shape the Talent Management & Organizational Development.

Our human capital clients are varied - we advise organisations across all industries, from financial services to retail, telecommunications and energy. We advise many of the world’s leading and largest companies and often interact with our offices around the world to provide a truly global service offering. We provide invaluable advice to companies at some of the most exciting and critical moments in their lifecycle, at times when employee engagement and retention is crucial - from mergers and acquisitions to listing on the stock market.

**The Role**

You will work as both a project manager and a key contributor to projects that help client organizations enable business strategies and improve how they attract, retain and engage talent. This will include, but not be limited to, the following:

- Sell, develop and implement solutions including talent acquisition, talent analytics, career architecture, competency management, organizational design, performance management, leader succession and development, workforce wellbeing and employee engagement.
- Taking EX insights gathered through our work and supporting other project managers and sellers across the broader Talent business in integrating these into their client work across the employee experience spectrum.
- Supporting the delivery of insights software administration projects (pulse, virtual focus groups and other) by developing relationships with clients, suppliers and project team members to coordinate the logistics of the day to day running of their projects. This will include understanding organisational hierarchies/matrix structures and helping set-up surveys and reporting structures that align to each unique organisation.
- Support for design and set-up of employee perception questionnaires, support for translations, printing / on-line set-up, distribution and return of questionnaire materials will also be required.
- Provide actionable insights on improving employee engagement, shaping a high-performance culture and achieving optimal returns on talent and program investments
- Contribute to new business development by drafting statements of work, project plans and budgets involving multiple workflow streams and client teams
- Demonstrate effective sales behaviours, including team collaboration, creativity, compelling RFP writing, persistent follow-up, sound judgment in scoping/pricing, and focusing on closing the deal
- Deliver profitable revenue to the business through individual sales and billable hours goals

**The requirements**
- Bachelor or Master’s degree in for example (but not limited to) business administration, HR, psychology etc.
- +4 years in management consulting experience
- You are extremely curious about what makes people tick and you are eager to help them thrive in their job and organization.
- You are good impacting and influencing to convince people with ideas and good practices and you have strong abilities in sales
- You are good at building relationships, both internally and externally.
- You deliver top quality, you are proactive and flexible and you show a can do mentality. You are enthusiastic, a team player, creative and able to think out of the box.
- Your English is sophisticated; additional language skills will be a plus.
- Good problem-solving and analytical skills, as well as excellent communication skills, as you will be interacting with clients from the beginning.
- You have availability to work remotely and client based; you enjoy travelling for work

**The Application Process**
- **Stage 2**: Pre-recorded video interview
- **Stage 3**: Live video interview with hiring manager and team
- **Stage 4**: Offer and onboarding

Preference will be given to applicants from designated groups, in line with the South African Employment Equity Act.
WTW is committed to finding opportunities to promote workplace flexibility when possible based on the needs of our customers and the company. We are pleased to say that this role meets the criteria for flexible work.

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