Debt Collection Call Centre

2 weeks ago

Boksburg, South Africa TereCruits Pty Ltd Full time

Click here to Apply:
**Debt collection - Call Centre Environment**

Location: Boksburg

Department: Collections (Call Center)

Job Title: Collections Advisor

**Salary**: Basic R5 500 - excellent commission structure as you will be dealing with High end Clientele & possible overtime,

**Experience**:

- Good people skills and the ability to engage professionally with distressed debtors.
- Call Centre experience, Inbound and or Outbound.
- Collections - negotiations.
- Alternatively, sales & service experience. Worked with people face to face or telephonically.(Training offered)

**Job Requirements/Objectives**:

- Work Predictive dialler system to deliver quantity and most importantly quality.
- Target driven and highly competitive.
- Meet the minimum level of productivity standards on an hourly, daily, weekly, and monthly basis whilst maintaining high levels of quality.
- Achieve the required monthly Quality assurance rating.
- Achieve the required monthly team target.
- Prevent Legal Action.
- Educate debtor on consequences of non-payment.
- Continuously develop personal skill that will improve capability to add value to the business.
- Rehabilitate debtors by providing options and alternative solutions as instructed by our clients.
- Flexible in working hours.
- Able to multi task and navigate between different systems.
- Able to work from home if and when required.

**Adhere to policy and procedure standards in respect of**:

- Accurate and comprehensive recording of all debtor interaction and matter events.
- Always maintain debtor information in a current state and adhere to protection of personal information.
- Clear and professional communication with all stakeholders.
- Strong adherence to reputation risk standards.
- No criminal record that could jeopardise the relationship with our clients.

**Behavioural Competencies**:

- Able to plan and organize effectively.
- Has a well-developed problem solving capability.
- Displays high energy levels.
- Ability to constructively manage conflict and disputes.
- Highly results and action oriented.
- Acts on own initiative without being prompted.
- Works well autonomously.
- Contributes within team.
- Ability to execute promptly and accurate at the same time.
- Ability to work in a disciplined manner and for long periods of time without interruption.
- Assertive personality.
- Integrity, loyal, punctual, trustworthy - no irregular absenteeism or late coming habits.
- Fast learner, adaptable to constant change.
- Able to handle different managerial styles and constructive criticism.
- Self-motivated.
- Professional always, adhere to dress code and company policies.

**Essential skills**
- Good understanding of the collections process from beginning to end.
- Excellent communication skills, especially verbal.
- Active Listening Skills.
- Questioning skills.
- Well-developed negotiation skills.
- Good computer navigation skills.
- Ensure highest level of service
- Emotional intelligence.
- Ability to absorb pressure well.

**Desirable**
- Understanding of the POPI Regulations (Protection of Personal Information).
- Understanding of the new debit order process namely Debi Check.
- Understanding of Debt Review and Terminated Debt Review process.
- Legal process - understand the difference between Adverse Listings and Judgement granted.

**Equipment, software, and systems used**:

- Excalibur 4
- Euphoria - predictive dialer
- Use of a headset for long periods
- Microsoft Office, Word, Excel, Outlook, Diary

**Job Types**: Full-time, Permanent

**Salary**: R5,500.00 per month with Excellent Commission Structure

**Job Type**: Permanent

**Salary**: R5,500.00 per month

COVID-19 considerations:
COVID-19 considerations:
Covid-19 Protocol: Do keep your distance, wear a mask and sanitize - Do not shake hands(if prompted greet with elbow)

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