Account Lead and Technical Support Officer

3 days ago


Johannesburg, South Africa Ontec Systems (Pty) Ltd Full time

Scope

This position report to the Operations Manager: Private Sector and will be responsible for account management and technical support in and around the Johannesburg office.

Key Responsibilities

To create long-term relationships with existing and new customers and provide technical support as and when required. Will oversee a portfolio of assigned customers, develop new business from existing customers and actively seek new sales opportunities. Perform technical assessments as and when required on potential new and provide input to sales teams for proposals to customers.

Key Requirements
- Relevant tertiary qualification
- Experience in the private utility electricity and water industry will be advantages
- Effective and clear written and verbal communication skills
- Valid Driver’s license and own transport as the position may require occasional travelling
- Excellent interpersonal skills with a high level of self-motivation
- Ability to operate independent

Key Tasks
- Build and maintain strong long-lasting customer relationships
- Ensure timely delivery of our solutions in line with the contractually obligations
- Prepare and deliver account status reports to customers
- Handle customer queries and identify new business opportunities to improve customer experience
- Be an Ontec ambassador in promoting and supporting Ontec products and solutions to customers
- Provide telephone and on-site support services to the customers in line with contractual stipulations
- Clearly communicate the progress of project initiatives to all stakeholders
- Monthly invoicing to customers and ensuring DSO’s not exceeding 30 days
- Perform technical meter audits - identifying illegal connections

Application Question(s):

- Where you born in South Africa?
- Do you have a valid driver's license?
- Do you have your own vehicle?
- How many years experience in the field?
- What is your salary expectation?



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