Audio Visual Technician

6 days ago

Pretoria, South Africa University of Pretoria Full time

**UP Professional and Support**:
DEPARTMENT OF INFORMATION TECHNOLOGY SERVICES

AUDIO VISUAL TECHNICIAN

PEROMNES POST LEVEL: 10 (TWO POSTS)- The University of Pretoria's commitment to quality makes us one of the top research Universities in the country and gives us a competitive advantage in international science and technology development._

JOB PURPOSE:
To provide support to lecturers by ensuring that the right equipment is set-up and available at the right time and place during lectures, conferences and other scheduled events. This will include providing maintenance on Audio Visual (AV) and electronic equipment as well as maintenance of the operational functionality of the venues in each area. Provide support to AV events on a selected basis.

RESPONSIBILITIES:

- Provide support to lecturers and non-academic staff:

- Provide 2nd line support to lecturers to ensure:

- The clients AV need is understood;
- The right equipment is setup determined by the need analysis;
- The right equipment is available at the right time and place;
- Troubleshoot and solve problems;
- Provide IT support in collaboration with workstation support technicians:

- Assist with support on desktop as per team leader directive;
- Assist with software problems on desktop as per team leader directive;
- Maintenance:

- Providing (1st line) maintenance on AV and electronic equipment. (Technical task);
- Data projector replacement;
- Ensure that the venues are maintained and operational at all times per agreement;
- Venue inspection and reporting, including structure, cleanliness and general appearance;
- Escalate unresolved maintenance problems to 3rd level;
- Installation and repair:

- Attend to repairs as required;
- Participation in events:

- Provide support to an event by being a selected member of an events team that will be responsible for AV systems;
- Select suitable equipment and ensure the safe return of the equipment from the store;
- Check the working operability of equipment;
- Communication and teamwork:

- Liaise with team members;
- Provide feedback on issues regarding incident, changes or configuration changes;
- Monitor incident ticket completion, and keep end user apprised of status;
- Liaise with all parties involved in incident handling;
- Ticket handling:

- Enter user and service request information into tracking tool to open incident ticket;
- Diagnosis, and resolve user incident ticket;
- Escalate the request to the team leader (or 3rd level) where solution is not available.

MINIMUM REQUIREMENTS:

- Grade 12; with
- A total of four years’ experience in:

- Computer operating and set
- up skills;
- Electronic repairs;
- Maintenance and repair of audio-visual systems;
- Support of audio-visual system;
- Valid driver’s license;
- Certificate in computer software e.g. MS Office, N+, A+;
OR
- Relevant National three-year Diploma;
- A total of two years’ experience in:

- Computer operating and set
- up skills;
- Electronic repairs;
- Maintenance and repair of audio-visual systems;
- Support of audio-visual system;
- Valid driver’s license;
- Certificate in computer software e.g. MS Office, N+, A+.

REQUIRED COMPETENCIES (SKILLS, KNOWLEDGE AND BEHAVIOURAL ATTRIBUTES):

- Knowledge:

- Knowledge of:

- IT infrastructure (servers, networks, etc.);
- Desktop software and hardware;
- Audio-visual equipment;
- Technical competencies:

- Maintenance and repair of audio-visual systems;
- Computer operating and set-up skills;
- Support of audio-visual system;
- Troubleshooting and problem solving of audio-visual system;
- Working at heights;
- Computer literacy;
- Behavioural competencies:

- Planning;
- Teamwork;
- Client focused;
- Problem solving.

ADDED ADVANTAGES AND PREFERENCES:

- N6 Electrical / Electronic Engineering / IT degree / diploma;
- Completed or partly completed courses in MCDT, MCSE and appropriate PC/Network courses; and
- Four years’ experience with a national three-year diploma in:

- Operation and management of audio-visual systems within a higher education environment;
- Information and Communication Technology (ICT) literate;
- Basic computer networks;
- Sound experience in the electronic operation of all audio-visual equipment;
- Basic maintenance of AV equipment;
- Working in a tertiary environment;

OR
- N6 Electrical / Electronic Engineering / IT degree / diploma;
- Completed or partly completed courses in MCDT, MCSE and appropriate PC/Network courses; and
- Six years’ experience with grade 12 in:

- Operation and management of audio-visual systems within a higher education environment;
- Information and Communication Technology (ICT) literate;
- Basic computer networks;
- Sound experience in the electronic operation of all audio-visual equipment;
- Basic maintenance of AV equipment;
- Working in a tertiary environment.

The annual remuneration package will be commensurate with the incumbent’s level of appointment, as determined by UP policy guidelines. UP subscribes to the BESTMED and UMVU

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