Uc Programmer

Responding to calls logged by clients
- Providing remote/telephonic support
- Scheduling site visits within a client’s Service Level Agreement Mean-Time-To-Respond time
- Resolving an issue within a client’s Service Level Agreement Mean-Time-To-Repair time
- Understanding each client’s Service Level Agreement contract and adhering to the required

service
- Scheduling and completing preventative maintenance. This includes compiling full maintenance

reports after work is completed
- Advanced fault-finding
- Comprehensive knowledge of wiring, cable termination and best practice standards
- Video Conferencing and Audio Visual Equipment Configuration
- Preparing properly before attending to a site
- Liaising with suppliers and senior staff to resolve issues
- Doing installations when no Field Service work is required
- Programming of Crestron and Extron control systems for Boardroom installations
- Being available to work overtime when required
- Being available to travel for work when required
- Being on stand-by when required
- Completing training when not attending to a client
- Be willing to assist as On-Site Technician when needed at certain customers
- Must be able to work and report without direct supervision

Matric Essential
- A minimum of 2-4 years audio visual experience
- Strong knowledge of Audio-Visual systems
- Crestron and Extron programming non-negotiable
- Basic Room control experience.
- Audio experience including basic DSP programming
- Video Routing and switching experience
- Video Conferencing endpoint experience - Polycom, Avaya
- Good communication skills
- Proof of technical skills
- Good time management essential
- Good planning skills
- Strong attention to detail is essential
- Must have valid Driver’s license & own vehicle