Market Manager

2 weeks ago


Mthatha, South Africa Nedbank Full time

**Market Manager**
- Requisition Number 127469- Closing Date-06 July 2023**Location**
- Mthatha- Job Family- Sales and Service- Career Stream- Sales- Leadership Pipeline- Manage Others (MO)**Job Purpose**
- To profitably manage the business portfolio; Network and build individual and business relationships in the micro market and community; and manage staff to deliver outstanding client service.**Responsibilities**:

- Nedbank Goals:
- Achieve sales growth targets.
- Identify and communicate sale opportunities and collaborate with sales and service teams across Small and Digi store types to inspire team to define and implement action plans to grow profit and market share.
- Drive client acquisition and increase digital market activity across the community.
- Monitor community growth and business profitability reports, address gaps and ensure momentum to meet objectives.
- Manage controllable expenses (i.e. overtime, stationery, telephone, traveling) within the agreed financial parameters.
- Client Engagement:
- Analyse client profiles to understand their needs and to identify leads for cross-selling or client retention/growth.
- Ensure client teams are prepared for client engagements to improve client experience and acquire/retain clients.
- Analyse client feedback reports from Service teams and address/ action plan and root causes with teams to achieve service excellence goals.
- Enhance client experience aligned to the Nedbank brand pillars by ensuring that all stores meet the defined service standards and corporate image requirements.
- Educate clients to shift towards transacting and servicing through digital channels and focus on increasing digital activity.
- Ensure compliment and complaint management.
- Risk and Ops:
- Ensure Key Individual (KI) FAIS responsibilities are executed as per compliance guidelines.
- Manage operational activities as per the Branch Risk Observation Training Analysis (BROTA), Control Check list, branch cash holdings, Document Management Portal and compliance training.
- Monitor Risk and Compliance reports and act on key risk and non-compliance matters.
- Embrace workforce and queue management to ensure optimal store efficiency.
- Manage the security aspects of day to day risks.
- Ensure adherence to process mandates limits.
- Ensure all equipment is maintained.
- Lead:
- Participate in the preparation of business performance reports to engage management on a regular basis.
- Translate business goals into team and personal goals based on team roles and responsibilities.
- Work with the support and management teams to remove identified hurdles preventing team and community to achieve predefined goals and develop a client-first mindset.
- Ensure team is trained and compliant and have the necessary tools to deliver on their goals.
- Inspire the use of learning tools and identify development and growth opportunities for individuals and teams.
- Engage team on performance through regular performance discussions on personal and business goals and use creative means, brainstorm opportunities for continuous improvement to be more efficient in delivery and be more effective in meeting client needs.
- Be an example to team and others by bringing the Nedbank values and behaviours to life through own behaviour, practice and self-growth.
- Lead through coaching, mentoring, facilitating and inspiring teams and stakeholders.Ensure and lead consequence management, discipline and effective employee relations.
- Essential Qualifications - NQF Level- Diploma
- Preferred Qualification- National Diploma in Finance or Business Management- Preferred Certifications- Regulatory KI Exam (RE1)- Minimum Experience Level- Must have 3 - 6 years' experience working as a Market Manager
- Must have 2 years' experience in a client facing retail sales environment and 2 years' experience in people management.

**Technical / Professional Knowledge**
- Customer service principles
- Consumer behaviour
- Sales Strategies
- Competitor analysis
- Coaching principles
- Nedbank policies and procedures
- operational procedures
- Change management
- Workforce planning
- Behavioural Competencies- Creating a Service Reputation
- Business Acumen
- Building Customer Relationships
- Creating Demand Through Insight
- Delegation and Empowerment
- Motivating the Sales Team
- Guiding Sales Opportunities

**Disclaimer**

**Please contact the Nedbank Recruiting Team at +27 860 555 566**
- **_Please contact the Nedbank Recruiting Team at +27 860 555 566_


  • Area Sales Manager

    4 weeks ago


    Mthatha, South Africa Pepkor Speciality Full time

    **Key Responsibilities**: - Support Store Managers with day to day store operation. - Evaluate store and individual performances. - Identify hiring needs, select and training of new staff members. - Evaluating store and individual performances. - Training and developing existing staff, ensuring succession plan and career path is in place. - Ability to lead...


  • Mthatha, South Africa Cashbuild Limited Full time

    **Description** Protect and grow profitable marketshare within a Store in accordance to the Store, Division and Company strategy **Requirement** Grade 12 with at least 2 (two) yearsretail management experience Valid Drivers license Valid ID or valid work permit (local) Must have strong accounting skills Must be able to work under pressure Must be...

  • Store Manager

    4 weeks ago


    Mthatha, South Africa iKhokha Full time

    Company Description iKhokha is one of the fastest-growing fintech companies in Africa. As you'd expect, our pace is fast-moving and ever-changing. We like it that way. Our office is a high performance environment where we thrive on pushing each other to challenge the status quo. If that doesn’t appeal to you, you probably shouldn’t work here. **Job...

  • Store Manager: Umtata

    4 weeks ago


    Mthatha, South Africa iKhokha Full time

    Company Description iKhokha is one of the fastest-growing fintech companies in Africa. As you'd expect, our pace is fast-moving and ever-changing. We like it that way. Our office is a high performance environment where we thrive on pushing each other to challenge the status quo. If that doesn’t appeal to you, you probably shouldn’t work here. **Job...

  • Relief Manager

    3 weeks ago


    Mthatha, South Africa Profile Personnel Full time

    Well established company based in South Africa are seeking a qualified and experienced applicant to join their dynamic team. Applicant will oversee and manage various stores around their home based in and around Mthatha Experience and Qualification requirements: Must have Grade 12 qualification (submit certificate on application) NQF5-6 Certificate/Diploma...

  • Relief Manager

    1 month ago


    Mthatha, South Africa Profile Personnel Full time

    Well established company based in South Africa are seeking a qualified and experienced applicant to join their dynamic team.Applicant will oversee and manage various stores around their home based in and around MthathaExperience and Qualification requirements:Must have Grade 12 qualification (submit certificate on application)NQF5-6 Certificate/Diploma in...

  • Relief Manager

    1 month ago


    Mthatha, South Africa Profile Personnel Full time

    Well established company based in South Africa are seeking a qualified and experienced applicant to join their dynamic team.Applicant will oversee and manage various stores around their home based in and around MthathaExperience and Qualification requirements:Must have Grade 12 qualification (submit certificate on application)NQF5-6 Certificate/Diploma in...


  • Mthatha, South Africa Silulo Ulutho Technologies Full time

    **Planning, directing, and coordinating** the operations of the regional stores or branches, ensuring they follow the company’s policies, procedures, and standards. **Creating and maintaining budgets**, forecasts, and reports for the region, and communicating them to the senior management and stakeholders. **Evaluating and improving** the efficiency,...

  • Branch Manager

    3 weeks ago


    Mthatha, South Africa Sanlam Full time

    Who are we? Sanlam Developing Markets [SDM] (a wholly-owned subsidiary of Sanlam Life Limited) is one of the top financial services providers in the South African entry-level and emerging middle market. It aims to understand the unique requirements of clients and offers a wide range of simple and affordable financial solutions that cover needs such as...

  • Branch Manager

    4 weeks ago


    Mthatha, South Africa Nedbank Full time

    **Branch Manager** - Requisition Number -126480- Closing Date-23 May 2023**Location** - Mthata-Eastern Cape- Job Family- Sales And Services - Career Stream- Sales - Leadership Pipeline- Manage Others - FAIS Affected- FAIS Affected - Yes**Job Purpose** - To manage and lead staff in a branch to meet service and sales objectives whilst ensuring compliance to...


  • Mthatha, South Africa Abantu Staffing Solutions Full time

    **Employment Type **:Full Time **Experience **:10 to 12 years **Salary **:Negotiable **Job Published **:11 July 2023 **Job Reference No. **:3795363349 Responsible for leading economic development coordination and sector support at a regional office level. The role entails activities relating to: - Identification of economic development opportunities; -...

  • Sales Representative

    3 weeks ago


    Mthatha, Eastern Cape, South Africa Jobking Full time

    Negotiable - NegotiableA position has opened up in Mthatha for a Sales Representative (FMCG).Key performance areas:The successful candidate will be responsible for maintaining and developing existing market share and opening up new sales avenues within the region in order to achieve sales targets. The position requires the job holder to maintain a high level...

  • Property Manager

    1 month ago


    Mthatha, South Africa Profile Personnel Full time

    This position will be reporting to the Regional Manager and Head: Properties (at Head Office). The incumbent will be responsible for providing oversight, directing and managing Company overall regional property portfolio in line with the organisation's financial sustainability and strategic mandate. In addition to this, the role incorporates the following...

  • Facilitator

    1 month ago


    Mthatha, South Africa Silulo Ulutho Technologies Full time

    Responsible to market and run the training lab in the store by facilitating and coordinating the training programs for students of the company at the branch. - Assist with administrative and marketing duties in the store. - Responsible for the registeration, attendance and completition of the students that sign up for the courses. - Ensure that the training...

  • Facilitator

    4 weeks ago


    Mthatha, South Africa Silulo Ulutho Technologies Full time

    Responsible to market and run the training lab in the store by facilitating and coordinating the training programs for students of the company at the branch. - Assist with administrative and marketing duties in the store. - Responsible for the registeration, attendance and completition of the students that sign up for the courses. - Ensure that the training...

  • Representative: Sales

    4 weeks ago


    Mthatha, South Africa Premier Full time

    Mr Bread has an exciting opportunity for a person who has passion for sales. Responsible for maintaining and growing existing targets across client base by followingthe call cycles. Analysing and interpreting sales data to make the correct decisions to achieve targets in the Retail and General Trade. **Responsibilities**: - Interpretation of sales data and...


  • Mthatha, South Africa Quantum Recruitment Pty Ltd Full time

    **Commercial Agent Short Term Insurance - Mthatha** The client business product offering has grown significantly over the years which has led to the development of the face to face distribution channel. The incumbent of this newly created position will be responsible for growing and developing the business insurance portfolio. **The key outputs for this...


  • Mthatha, South Africa Old Mutual Full time

    Description This role is responsible for providing exceptional customer service and financial education and to achieve lending, servicing, transactional banking and insurance sales targets through the marketing and selling of Old Mutual and its products. The incumbent is individually accountable for achieving results through own efforts. Meets...

  • Customer Sales Agent

    1 month ago


    Mthatha, South Africa LW Recruiters Full time

    Duties - Negotiate pricing with customers - Strong ability to close deals - Creating new business by marketing and selling of services and products - Build and maintain existing and new client relationships - Meeting customer needs - Able to meet targets - Provision of reports - Execute any other tasks as required by the business Minimum Requirement -...

  • Sales Consultant

    2 weeks ago


    Mthatha, South Africa Performability Recruitment Full time

    Our client in the Fintech space is on the hunt for Sales Consultants who have a network to tap into to build a customer base for their products. Your network must include a combination of formal and informal traders for example; Spaza shops, small supermarkets, Petrol stations, Forecourts, chain stores etc. They have 3 roles open in the Eastern Cape...