Card Fraud Administrator

2 weeks ago

Johannesburg, South Africa Nedbank Full time

**Job Requisition Details**
- REQ#127240- Location: Johannesburg- Closing Date: 07 July 2023- Talent Acquisition: Bongiwe Mchunu- Job Family- Risk, Audit and Compliance
- Career Stream- Forensics
- Leadership Pipeline- Manage Self: Operational

**Job Purpose**
- To register risk events; and provide support services to Forensic Investigators; thereby ensuring that risks are recorded; investigated; actioned and reported in terms of Nedbank Risk Management Policies.

**Responsibilities**:

- Contribute to a culture of transformation by participating in Nedbank culture building initiatives, business strategy, and CSI.
- Influence the enhancement of business processes and methodologies.
- Ensure costs are recovered per time allocation and transfer pricing agreements with stakeholders.
- Liaise with stakeholders to fully understand and meet expectations and/or requirements through electronic communication providing feedback to management and stakeholders.
- Build and maintain mutually beneficial relationships by interacting with stakeholders within Group Forensic Services (GFS).
- Contribute to smooth flow of work and maintain relationships with internal and external service providers.
- Manage and prevent potential operational losses.
- Prioritise reported risk events.
- Classify risk events through assessment of category and/or type of event to ensure accurate management information on risk events provided to stakeholders
- Determine completeness of reported risk event.
- Register risk event on case management system by capturing information within timelines and escalate to management for quality assurance and distribution.
- Provide feedback to stakeholders.
- Provide administrative support services to stakeholders.
- Action requests for authentication of identity documents.
- Ensure timeous payment for services rendered, order stationery and re-imbursement of staff expenses by capturing Group Finance (GFD) vendor payments, procurement and staff re-imbursements by processing the amounts on the relevant system.
- Ensure smooth operation and service delivery to GRS by administering travel, accommodation, venue and equipment bookings per relevant policies.
- Ensure compliance to company standards by managing the asset register through purchasing, updating and maintaining it.
- Manage the onboarding process of new employees.
- Comply with risk standards and policies.
- Understand and embrace the Nedbank vision and demonstrate the values.
- Improve personal capability and stay abreast of developments in field of expertise.
- Support personal growth and enable effectiveness in performance of roles and responsibilities.
- Maintain knowledge management, and improve team success by sharing knowledge with team and ensuring that information is provided correctly to stakeholders.
- Essential Qualifications - NQF Level- Matric / Grade 12 / National Senior Certificate
- Minimum Experience Level- 2-3 years' experience in Banking and/or Operational back-office environment within a financial institution

**Technical / Professional Knowledge**
- Administrative procedures and systems
- Banking procedures
- Branch processes and procedures
- Client service principles
- Filing techniques
- Governance, Risk and Controls
- Relevant regulatory knowledge
- Relevant software and systems knowledge
- Business writing skills
- Behavioural Competencies- Applied Learning
- Collaborating
- Decision Making
- Driving for results
- Managing Work
- Quality Orientation
- **_Please contact the Nedbank Recruiting Team at +27 860 555 566_

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