Boutique Retail

3 weeks ago

Cape Town, South Africa Invision HR Full time

Our client, **Colourbox** is **hiring** a **Store Manager** for their **V&A Waterfront branch** (Cape Town).

This role requires the management of a retail store focusing on boutique lifestyle brands with high-profile clientele.

The purpose of this role is to ensure excellent client service through efficient people management, merchandising, stock management, administration and financial management.

**RESPONSIBILITIES**
- Developing business strategies to raise our customer pool, expand store traffic and optimise profitability.
- Meeting sales targets by driving, training, motivating, and mentoring all staff.
- Ensuring high levels of customer satisfaction through excellent service.
- Complete store administration and ensure compliance with policies and procedures.
- Maintain outstanding store condition and visual merchandising standards.
- Propose innovative ideas to increase foot flow and conversions into sales.
- Manage all Inventory, Stock Management & Stock takes in store.
- Communicate effectively on critical stock needs.
- Have sound financial management skills to ensure the store stays within budget and profitable.
- Be a shining example of high performance, work ethic, great attitude (particularly optimism) and showcase leadership qualities in motivating your store team.
- Effectively manage all staff related aspects (training, performance appraisals, disciplinaries, coaching, team building etc)
- Deal with all issues that arise from staff or customers (complaints, grievances etc.) with business owners support.
- Assist on all people-related aspects (recruitment, onboarding, growth and succession planning, training and development, employee wellness and culture etc)
- Manage and drive store meetings & individual staff meetings
- Additional store manager duties as needed.

**QUALIFICATIONS AND EXPERIENCE REQUIRED**
- Matric (Grade 12)
- At least of 2 years’ experience in the Boutique Retail industry
- At least 4 years’ experience in a retail Store Management position
- 3-5 years of people management experience in a retail environment

**COMPETENCIES REQUIRED**
- What skills should you possess to make the most success of this position?_
- Strong Leadership skills
- Results focused / Ability to meet targets
- Excellent Organisational skills
- Customer Service & Sales focused
- High level of Optimism / Enthusiasm
- Self-management
- Excellent Communication & Listening skills
- Solution driven
- Attentive to detail
- Time-management & Prioritisation skills
- Emotionally Intelligent
- Conflict handling
- Teamwork
- Willingness to learn and grow

Ability to commute/relocate:

- Cape Town, Western Cape: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Are you comfortable with working V&A Mall hours?
- Have you worked in a similar Boutique Retail store before serving high-profile clientele?

**Experience**:

- Retail Luxury Goods & Jewelry: 2 years (required)
- Store Management: 4 years (required)
- People Management: 3 years (required)

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