Junior IT Support Employee

2 weeks ago

Randburg, South Africa Ignition Marketing International Full time

Promo-One - Junior IT Support Employee JD

Are you passionate about technology and eager to launch your IT career? Join our dynamic team as a Junior IT Support Employee and take the first step toward a rewarding journey in the world of Information Technology. As a leading promotional clothing and corporate gifting in South Africa, we are looking for enthusiastic individuals who are ready to learn, grow, and make a positive impact in our organisation.

About Us:
Promo-One is a reputable in the promotional clothing and corporate gifting industry with a strong commitment to innovation and customer satisfaction. We believe in empowering our employees with the latest technologies and providing an inclusive work environment that fosters professional development and career progression.

Job Summary:
As a Junior IT Support Employee, you will play a vital role in ensuring the smooth operation of our IT infrastructure and providing top-notch technical assistance to our end-users. You will be the first point of contact for any IT-related issues, demonstrating your problem-solving skills and passion for helping others.

Key Responsibilities:
2. Troubleshooting: Diagnose and resolve hardware and software problems with precision, following systematic troubleshooting procedures to minimize downtime.

3. Ticket Management: Maintain a comprehensive ticketing system to log, track, and document user requests and incidents, ensuring efficient and organized problem resolution.

6. System Maintenance: Contribute to routine maintenance tasks, including software updates, patches, and backups, to ensure the stability and security of our IT infrastructure.

7. Network Support: Collaborate with the team to troubleshoot network connectivity issues and wireless network configurations.

8. Security Compliance: Uphold IT security policies and best practices to safeguard our valuable data and protect against potential threats.

9. Hardware Inventory: Assist in maintaining an up-to-date inventory of IT assets, including computers, peripherals, and software licenses.

10. Documentation: Create and update technical documentation, user guides, and knowledge base articles to support end-users and fellow IT team members.

Qualifications and Skills:

- Proficiency in English
- Matric (Grade 12) certificate or equivalent.
- Diploma or degree in an IT-related field such as Computer Science, Information

Technology, or Information Systems.
- CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST) or Microsoft
- Certified Solutions Associate (MCSA), and other relevant IT certifications are advantageous.
- Strong problem-solving and analytical abilities, coupled with excellent communication and customer service skills.
- Basic knowledge of computer hardware components and their functionalities.
- Basic understanding of networking concepts, protocols, and troubleshooting.
- A proactive approach to learning and adapting to emerging technologies and processes.
- Ability to work collaboratively in a team-oriented environment.
- Join us and embark on an exciting IT journey where you will have access to continuous learning opportunities, mentorship from experienced professionals, and a supportive work culture. We are committed to nurturing your talent and providing a platform for you to excel in your IT career.

Ability to commute/relocate:

- Randburg, Gauteng: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Diploma (required)

**Experience**:

- IT support: 1 year (required)

**Language**:

- English (required)

License/Certification:

- Driver's License (required)

Willingness to travel:

- 25% (required)

Application Deadline: 2023/08/11

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