Product Support Supervisor
3 weeks ago
**Position Summary**:
**Industry**:Telecommunication Services
- **Job category**:IT and Telecommunications**Location**:Randburg
- **Contract**:Permanent**Remuneration**:Market Related
- **EE position**:No**Introduction**:
Tracker requires the services of a Supervisor in the Customer Experience ( Product Support) Department at Tracker Head office, based in Johannesburg. We require a diligent and hard-working individual, who can be a part of a highly motivated and pressurized environment.
**Job description**:
**Responsibilities**:
**1. Customer Service Delivery**
- Handling of escalated customer complaints
- Investigate all customer complaints,
- Provide feedback to clients on complaints received
- Analyse route cause of all complaints
- Implement preventative measures to avoid re-occurrence
- Monitor Aspect stats
- Monitor quality of calls, update procedures to continuously uplift standards
**2. Ensure daily stats are met**
- AB Rate
- SL (98%)
- Health Checks (New cases, History cases)
- Opening of SR’s
- IEvolve and VAX’s
**3. Manage turnaround times as per department SOP’s**
- Ensure that staff are available to assist customers
- Ensure quality & accuracy of data capturing & voice calls
- Identify and document process gaps with the help of the Skills Coach.
- Constantly ensuring that the SOP is valid and creating more white space
**4. People Management**
- Staff availability
- Staff Development
- General HR Processes
- Incentive Program - Reward & Recognition
- Monitor call quality with the help of the QA Coach.
**5. Optimal functioning of Operations**
- Completeness of system capturing
- Monitoring of system availabilities
- Monitoring of customer requests & deliverables
- Monitoring & managing all functions within agreed timeframes
- Monitoring & managing of inboxes/vax’s against agreed timeframes
**Minimum requirements**:
**Experience/Skills/Knowledge**:
- Matric
- 2-4 years Supervisory experience in customer service.
- Broad understanding of vehicle tracking and GSM technology.
- Broad knowledge and understanding of Tracker Systems (CRM, TEMS, TMS.)
- Coaching
- Performance Management
- Disciplinary processes
**Benefits**:Medical aid, Provident fund
-
Product Support Supervisor
3 weeks ago
Randburg, South Africa Tracker South Africa Full time**Listing reference**: track_001319 **Listing status**: Online **Position summary**: **Industry**:IT & Internet **Job category**:Customer Service **Location**:Randburg **Contract**:Permanent **Remuneration**:Market Related **EE position**:Yes **Introduction**: Tracker requires the services of a Supervisor in the Customer Experience ( Product Support)...
-
Product Support Supervisor
4 days ago
Randburg, Gauteng, South Africa Tracker South Africa Full timeTracker requires the services of a Supervisor in the Customer Experience (Product Support) Department at Tracker Head office, based in Johannesburg. We require a diligent and hard-working individual, who can be a part of a highly motivated and pressurized environment.Responsibilities:Ensure that telephonic requests received within the Customer Experience...
-
Production Supervisor
6 days ago
Randburg, Gauteng, South Africa Managed People Solutions Full timeJob Title: Production SupervisorAt Managed People Solutions, we are seeking a highly skilled and experienced Production Supervisor to join our team. The successful candidate will be responsible for overseeing the day-to-day operations of our production department.Key Responsibilities:Evaluate sales forecasts and develop production schedules to meet customer...
-
Engineering Production Supervisor
2 days ago
Randburg, Gauteng, South Africa Staff Solutions Recruitment Full timeStaff Solutions Recruitment is seeking an Engineering Production Supervisor to oversee the efficient maintenance of equipment, facilities, and Yard. The ideal candidate will have a strong background in mechanical and electrical maintenance engineering management, with experience working on production/manufacturing plants.The successful candidate will be...
-
Production Supervisor
6 days ago
Randburg, Gauteng, South Africa IntelliStaff Full timeWe are looking for a detail-oriented and highly skilled Production Supervisor to lead the daily operations of our clients packaging manufacturing facility. In this role, you will manage production lines, ensure optimal efficiency, maintain high-quality standards, and drive continuous improvement within the team. You will need a strong background in packaging...
-
Product Support Agent
4 weeks ago
Randburg, South Africa Tracker South Africa Full time**Listing reference**: track_001136 **Listing status**: Online **Position summary**: **Industry**:IT & Internet**Job category**:Customer Service**Location**:Randburg**Contract**:Permanent**Remuneration**:Market Related**EE position**:Yes**Introduction**: Providing Support to all Consumer and Corporate clients on the functionality/health of Tracker units....
-
Product Support Agent
3 weeks ago
Randburg, South Africa Tracker South Africa Full time**Listing reference**: track_001318 **Listing status**: Online **Position summary**: **Industry**:IT & Internet **Job category**:Customer Service **Location**:Randburg **Contract**:Permanent **Remuneration**:Market Related **EE position**:No **Introduction**: Providing Support to all Consumer and Corporate clients on the functionality/health of...
-
Logistics Support Supervisor
5 days ago
Randburg, Gauteng, South Africa Danté Personnel Recruitment Full timeLocation: Gauteng, Johannesburg CBDSalary: R20 000 - R30 000 MonthlyOur client, a leading logistics business, is seeking a Logistics Support Supervisor to manage 3rd party depot administration and support national logistics operations. Reporting to the National Logistics Manager, you will ensure smooth operations, stock management, and effective customer...
-
Application Support Supervisor
3 weeks ago
Randburg, South Africa Tracker South Africa Full time**Listing reference**: track_001077 **Listing status**: Online **Position summary**: **Industry**:IT & Internet**Job category**:Application Operations and Maintenance**Location**:Randburg**Contract**:Permanent**Remuneration**:Market Related**EE position**:Yes**Introduction**: As an Application Support Supervisor, you will be responsible for the advanced...
-
IT Application Support Supervisor
2 weeks ago
Randburg, South Africa Job Masters (Pty) Ltd Staff Recruitment Co Full timeIT Application Support Supervisor - AA/EE - Randburg Minimum requirements: Matric or Equivalent certification required. - IT diploma or IT related Certification is required. - N+ (preferred) | A + (preferred). - ITIL V4 Foundation (required). - Microsoft SQL Training and certificate is a must. - 2-3 years of in depth product knowledge (CRM, IEvolve, CDS,...
-
Media Production Supervisor Leader
4 days ago
Randburg, Gauteng, South Africa Sandvik Full timeSandvik Rock Processing Solutions – Screening Media Supervisor Job OverviewWe are seeking a proactive, experienced, and leadership-driven Screening Media Supervisor with strong problem-solving skills to join our team.The successful candidate will oversee the manufacturing of screening media and related components within Screening Media Operations.The role...
-
Production Quality Control Supervisor
5 days ago
Randburg, Gauteng, South Africa SFG Engineering Services Full timeKey ResponsibilitiesThe Production Quality Control Supervisor will be responsible for supervising a team of inspectors to ensure the highest standards of quality and safety in our manufacturing processes. This includes conducting regular inspections of raw materials, components, and finished products, as well as analyzing any quality issues that arise and...
-
Supervisor Product Marketing Manager
6 days ago
Randburg, Gauteng, South Africa LexisNexis (Proprietary) Limited Company Full timeJoin us at LexisNexis as a Marketing Supervisor, and you'll be part of a dynamic team that's dedicated to delivering exceptional results. Your primary focus will be on planning and executing marketing strategies and communication plans that drive business growth. To excel in this role, you'll need to stay ahead of the curve in market trends, competitors, and...
-
Product Support Team Lead
2 days ago
Randburg, Gauteng, South Africa Tracker South Africa Full timeTracker South Africa is seeking a diligent and hard-working individual to join our Customer Experience (Product Support) Department as a Supervisor.Responsibilities:Ensure that telephonic requests received within the department are handled efficiently, and company requirements of AB rate & Service Levels are maintained.Effectively manage electronic requests,...
-
Supervisor I, Product Marketing
6 days ago
Randburg, Gauteng, South Africa LexisNexis (Proprietary) Limited Company Full timeAs Supervisor, Product Marketing, you will plan and implement marketing strategies and communication plans. To ensure success, you will research business trends, competition, and opportunities, and analyze campaign results.ResponsibilitiesMarketing and customer research (Persona creation, competitor analysis, touch points).Messaging and positioning of...
-
Product Support Management Position
3 days ago
Randburg, Gauteng, South Africa Tracker South Africa Full timeRequirementsWe require a highly skilled and experienced Supervisor to join our Customer Experience Department.The successful candidate will have 2-4 years supervisory experience in customer service (Inbound) and excellent understanding of telephony monitoring systems and interpretation of reports.The ideal candidate will possess advanced knowledge of the...
-
Fabrication Supervisor
2 days ago
Randburg, South Africa Reboss Awnings Full time**Immediate Hiring for a Fabrication Supervisor** We are looking to bring on a skilled supervisor with hands-on experience with press brake, laser cutter and roll form machine operations. **Responsibilities**: - Supervise machining and sheet metal fabrication operations. - Monitor employee performance and address disciplinary issues. - Ensure product...
-
Administrative Supervisor Position
7 days ago
Randburg, Gauteng, South Africa The Building Company Full timeJob Description:">In this exciting role as an Administrative Supervisor Position, you will play a critical part in supporting the store/branch manager in maintaining operational efficiency and ensuring seamless day-to-day activities.Main Duties:">">Provide administrative support to the store/branch manager, including payroll, employee relations, and...
-
Operations Supervisor
6 days ago
Randburg, Gauteng, South Africa Farm Manager Sa Full timeJob OpeningFarm Manager Sa is seeking an experienced Operations Supervisor to oversee our day-to-day operations. As a key member of our team, you will be responsible for ensuring the smooth operation of our facilities and providing support to our employees.About the PositionThe ideal candidate will have a strong background in operations management, with...
-
Product Support Agent-
2 weeks ago
Randburg, South Africa Tracker South Africa Full time**Listing reference**: track_001168 **Listing status**: Online **Position summary**: **Industry**:IT & Internet**Job category**:Customer Service**Location**:Randburg**Contract**:Fixed Term Contract**Remuneration**:Market Related**EE position**:Yes**Introduction**: Providing Support to all Consumer and Corporate clients on the functionality/health of...