Manager: Billing Management Solutions

3 weeks ago


Midrand, South Africa Vodafone Full time

**Role purpose**:
The G band Manager: Billing Management Operations & Solutions role based within the Technology Business Unit.

Strategic Component: To define, evaluate, expand and benchmark IS Technology Billing Solutions addressing the Design; Development; Operational; Reporting and Customer Experience for the Billing Practice capabilities for the Vodacom IS Technology landscape and Product Portfolio.

Operational component: To lead the strategic management and delivery of the Retail Billing Operations for our Customer Service Systems (CSS) customers and ensure that the strategic initiatives are developed, implemented and operate as expected.

The objective of this role is primarily to serve as a thought leader and strategic decision maker for the Billing solutions provided by IS Technology across the Services Domains. The goal is Risk Mitigation with Lean Operations and Billing and Reporting Excellence.
The role requires relationship building working closely with the various Vodacom functions and external companies, where persuasion and collaboration skills to meet the required outcomes will be essential.

**Your responsibilities will include**:
**Billing Operations and Solutions Management**
Delivery and strategic management of the Retail Billing Operations for the CSS customers, ensuring that the strategic initiatives are developed, implemented and operate as expected.
Owning, Developing and socialising digital
- class Billing policies, principles and processes that govern Vodacom Retail Billing and Revenue Reporting solutions to ensure that Vodacom has a full end-to-end service offering in line with our vision to be a leading Digital Telecommunications Company.
Manage directly the implementation of Billing, Billing Assurance and Revenue Reporting solutions for Transformation; Factory and projects within Billing Management. Ensure that these align to the Technology Group strategy and include all relevant systems across the company including Engineering.
Shape and support the evaluation and operationalisation and improvement of the implemented Billing solutions within the Billing Management Division, as well as with the various development, production and product portfolios.
Support and guide areas implementing Integrity Assurance strategies in their various business and technology domains and manage reporting on progress against plans.

**Leadership**
Lead, motivate and develop teams and squads, ensuring that they have clarity of direction and support in prioritising demands.
Coach, develop and performance manage people and identify key talent to sustain service excellence.
Embody and embed the Vodacom Spirit within the Squads and Teams, creating and maintaining high levels of engagement.
Manage ‘managed services’ delivered by non-permanent staff.
Create a positive environment of change readiness and a culture of ‘leaning in to challenges’.
Build a culture of excellence where the team takes pride.

Matric / Grade 12 essential
A Bachelor’s degree qualification specialising in IT or Commerce (essential)
A post graduate degree (desirable)
8-10 years’ experience at managing a Billing and Reporting operational environment with a detailed appreciation of the impact on financial results essential
8-10 years’ experience at a technical level essential
5+ years of People Management experience
5+ years’ experience of Assurance Service Management and Operations essential
5+ years’ experience in Telecommunications and/or Digital systems delivery
Understanding of and exposure to Software Development lifecycle methodologies and Service design is essential working within Agile teams
Track record of vendor management (essential) with experience in managing off-shore vendors

**Core competencies, knowledge and experience**
Excellent understanding of Billing Services, Billing Operations, telecommunication (Advantageous), IT and the market.
Expert knowledge of the end-to-end Business Processes and Systems impacting Billing.
Expert knowledge on the impact of products, systems and billing implications on Financial Statements (Advantageous).
Distinct analytical and systematic thinking and the ability to execute.
Ability to present and communicate complex technical dependencies comprehensively at an executive level.
Ability to engage with management and technical experts to address complex problems and to implement complex end-to-end process and systems solutions.
Proven success in leading of teams that span both the technology and business core deliverables.

Closing date for Applications**:14 February 2023**

The base location for this role is, **Century City, Cape Town.**

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
Vodacom is committed to an organisational culture that recognises, appreciates and values diversity & inclusi


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