Customer Relationship Officer

1 week ago


Durban, South Africa Headhunters Full time

**Our client based in Durban is currently looking to employ a Customer Relationship Officer.**

**Purpose of the position**:

- To drive sales and deliver excellent customer experience.

**Requirements**:

- Computer literate - Excel, Word, Outlook
- Good command of English language
- Good interpersonal skills, effective communication and selling skills, problem solving, ability to build and maintain great working relationships.
- Attention to detail, focus, self-disciplined, self-managed and strong work ethic
- Minimum qualification: Grade 12

**Responsibilities**:
**SALES**:

- To drive sales through regular telephonic contact, sales and required service levels of specific key accounts.
- To ensure turnover achievement by soliciting sales.
- To process orders and placement thereof with the relevant suppliers.

**MEMBER MANAGEMENT**:

- To ensure all requests, queries, and other opportunities from members, suppliers and other internal divisions are dealt with efficiently.
- To ensure the timely dissemination of critical information.
- To ensure the service and different value-added services we offer our members are delivered in an excellent manner.

**SALES ADMINISTRATION**:

- To manage and negotiate the deal request process.
- To complete the required administration and controls efficiently and accurately.
- Process all orders on the system according to the Company standard



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