Outsourcing Manager

2 weeks ago


Johannesburg, South Africa Heineken Full time

**We Go Places How about you?**
Immediate Superior: Head of Customer Centricity
Location: Cape Town/ Johannesburg
Function: Sales
Sub Function: Customer Centricity
Type of Contract: Permanent
Reference Number: 107826
Closing Date: 10/04/2024

**Purpose of the job**
Accountable for sales excellence of Newco 3rd Party’s Sales, Merchandising and Execution Tracking by developing sales force of the future roadmap, through clear change management process, aligned to Newco sales operating model, ensure capability standards and process management are implemented. Develop SLA’s including guidelines, tools and measurements aligned to Newco Sales and Global Standards. Manage all relevant Sales 3rd Party’s against SLA’s to achieve Newcos commercial objectives. Continue to improve by providing feedback and recommendations.

**Key Responsibilities**

Sales force of the furture delivery
- Support strategic direction of 3rd party sales force and merchandising future capability
- Embed systems and tools specified to support sales force
- Lead capability team support and direction to rollout sales force of the future
- Lead Change Management processes coordination across functions

Management and development of a functionally competent team
- Develop, execute and track SLA's for all 3rd party’s sales agency’s - Budget setting and management
- Development of a clear KPI’s and processes, aligned to Newcos sales commercial targets and regional objectives
- Develop Quarterly Sales KPI’s with a clear X+1 (stretch KPI) factor
- Routine monitoring and oversight of sales team KPIs
- Maintains communication channels within and between Channel / Brand team, Regions, KA team, Third Party teams and the Shopper Insights teams
- Carry out standard Operational efficiency tasks to ensure:

- Call Frequency efficiency
- Optimum territory coverage

Third party Management and operational excellence
- Drive Newco safety agenda with stakeholders - Ensure communication and adherence to Newcos merchandising process, including site procedures
- Annual budget setting and monthly tracking
- Set up clear asset management guidelines
- Drive monthly Steerco meetings
- Manage/train and address EOE gaps with all sales teams
- Liaise with global around EOE best operating practices (BOP’s)
- In
- trade survey capability and effectiveness instituted
- In-trade effectiveness and measurement
- Application of fair wage governance in co-operation with HR

Policy development and project management
- Development or amendment of Sales related policies, as required - Establish and drive ad-hoc sales related projects, as and when needed

**Education**
- University degree in Commercial field or comparable is needed.

**Experience**
- Broad experience of commercial (+10 years) working in sales, customer marketing, retail or planning functions, with a minimum of 5 years managing teams

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply. Heineken Beverages (South Africa) (Pty) Ltd) is committed to an organisational culture that recognises, appreciates and values inclusion and diversity. You must be fully eligible to live and work in South Africa to apply.



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