Learning Facilitator

2 weeks ago

Northern Suburbs, South Africa Pepkor Payments & Lending Full time

Reporting to the Organisational Development Manager the successful person will deliver training, assist with learnership programmes, employee training needs analysis, assessments, and training administration. You need to have the ability to inspire others to learn, build strong relationships with business stakeholders and be passionate about developing people to reach their full potential.

**Key Responsibilities**
- Conduct a training needs analysis in conjunction with departmental stakeholders and collate the annual training plan
- Facilitate business orientation, deliver technical training, and manage new employee intakes within the Contact Centre
- Deliver and evaluate training using various learning methodologies
- Design, develop, maintain, and update training operations materials
- Oversee learnership implementation, rollout plan, monitor and report on learner progress
- Record and report on training attendance, assessment results and learner feedback

**Qualification and Experience**
- OD-ETDP Qualification at NQF5 level/ B-Ed Qualification
- Approximately 3 years’ experience as Learning Facilitator in an operations environment, ideally in a Contact Centre environment
- Must be proficient in MS Word, MS Excel, MS Outlook, MS PowerPoint
- Must have a good understanding of Adult Learning principles and methodologies
- Working knowledge and utilisation of training management and learning systems (e.g. Sage, Udemy, Moodle, TypeForm, SurveyMonkey)

**Competencies**
- Strong facilitation and presentation skills
- Resilient to change, cope under pressure, be able to multi-task and handle several different projects
- Creative and innovative thinking ability to keep things fresh
- Excellent interpersonal skills and ability to communicate on all levels
- High attention to detail and ability to work under pressure, while delivering quality work

Pepkor Payments and Lending is committed to creating equal employment opportunities.

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