Crowd Controller Manager

3 days ago


Johannesburg, South Africa SAKHILE EZWENI GROUP (PTY) LTD Full time

**Job title**

**Crowd Manager**

**Department**

**Operations**

**Directly Reports to**

**Operation Manager**

**Working Hours**

**06H00 to 18h00 or 18H00 to 06h00**

**Place of Work**

**Gauteng**

**Job Summary**

Crowd managers keep the audience under control during events such as baseball games and concerts. At these types of events there are thousands of people and only a few hundred event employees - only a few of which are trained in crowd management, to keep everything running smoothly

**Environment**

Appearance is very important in creating a good impression. It is important you follow the dress code of SEG (Pty) Ltd and to make sure that you stick to it, ideally looking a bit smarter than everyone else as the person leading to protect and build SEG brand and the name of the company.

**Essential Functions**:
The Crowd Controller will:

- Work in coordination with Event Management staff.
- Work in coordination enforcing fire lanes
- Provide direction for all staff in assigned areas by continuously communicating necessary changes of events or strategies consistent with Event Management
- Monitor crowd behavior and intervene as necessary (address intoxicated, and negative/unsafe behaviors of patrons or ejections)
- Coordinate any essential actions involving the stage area
- Continuously monitor and secure areas of responsibility during performance
- Continuously monitor and resolve safety issues
- Document any incidents, ejections, or exclusions
- Can be determined by department needs
- Perform other duties as assigned

**Minimum Qualifications and Skills**:

- Sound judgement and decision-making skills, with a ‘hands on’, problem solving approach, able to remain calm under pressure and take control of incidents.
- Experience of writing procedures, drafting reports, preparing business cases.
- Compiling and adjusting duty rosters to meet shortfalls in staffing levels.
- Ability to work as part of a team, as well as independently
- Ability to assist the Event Team to safeguard artists
- Ability to de-escalate emotionally charged situations
- Ability to take a leadership role in stressful situations
- Effective communication skills
- **Crowd Management Certificate is a MUST**

**NB: Start date: IMMEDIATELY**

**Education**:

- Certificate (required)


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