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Gas & Electric Agents Required

4 months ago

Durban, South Africa Synergy Contact Centre Full time

**Job Purpose**:
**Job Objectives**:

- De-escalate situations involving dissatisfied customers, offering patient assistance and support
- Call clients and customers to inform them about the company’s new products, services, and policies
- Guide callers through troubleshooting, navigating the company site or using the products or services
- Review customer or client accounts, providing updates and information about billing, shipping, warranties, and other account items
- Collaborate with other call centre professionals to improve customer service
- Well versed in complaints management

**Education and Experience Requirements**:

- Gr11 or Matric
- Minimum of 1-year international call centre customer service experience
- Must have exposure to the UK/USA/Australian market
- UK Gas and Electric experience required
- Computer Literacy

**Salary**: From R6,250.00 per month

Ability to commute/relocate:

- Durban, KwaZulu-Natal: Reliably commute or planning to relocate before starting work (required)