Relationship Manager: Card Acquiring

2 weeks ago


Pietermaritzburg, South Africa Nedbank Full time

**Job Req**
- 131591- Closing Date- 16 February 2024- Location- Pietermaritzburg- Talent Acquisition Consultant- Poppy Mlotshwa**Job Purpose**
- We are looking for a Relationship Manager: Card Acquiring to acquire and deliver payment solutions to the high value client segment (i.e SBS; Business Bank and Corporate); by providing great client experiences and understanding client business needs.**Responsibilities**:

- To acquire and deliver payment solutions to the high value client segment (i.e. SBS; Business Bank and Corporate); by providing great client experiences and understanding client business needs. Deliver on all targeted products and services as measured through the relevant client management systems and the contribution statement.
- Improve client service through delivering relevant products and services according to client needs.
- Maintain and build a portfolio of high value, and complex clients.
- Unearth client sales / solution opportunities and execute on these opportunities.
- Undertake thorough needs analysis across all clients spheres of financial influence and ensure clients are entrenched into Nedbank.
- Respond within agreed timelines to tasks and responsibilities deployed onto the relevant systems.
- Build and maintain effective professional relationships with high value profile clients through contact management.
- Deliver payment solutions that meet client needs.
- Build sound and sustainable client relationships and instill trust among clients that Nedbank is best placed to manage the complexity of their business requirements.
- Proactively engage clients in a manner that is relevant to their specific circumstances.
- Collaborate with bankers and specialists in client engagements to cross sell and create value based solutions.
- Collaborate with third parties by engaging with them as guided by requirements of solutions delivered to clients.
- Ensure work is completed to agreed principles, process and procedures; progress reviewed and corrective action taken where necessary.
- Comply with risk standards, policies and procedures through training and development as required by group compliance framework.
- Essential Qualifications - NQF Level- Matric / Grade 12 / National Senior Certificate
- Advanced Diplomas/National 1st Degrees
- Minimum Experience Level- Minimum 5 years in a card acquiring environment.

**Technical / Professional Knowledge**
- Banking procedures
- Communication Strategies
- Data analysis
- Governance, Risk and Controls
- Principles of financial management
- Relevant regulatory knowledge
- Relevant software and systems knowledge
- Research methodology
- Decision-making process
- Cluster Specific Operational Knowledge
- Behavioural Competencies- Customer Focus
- Delivering High-Impact Presentations
- Building partnerships
- High-Impact Communication
- Planning and Organizing
- Sustaining Customer Satisfaction
- **_Please contact the Nedbank Recruiting Team at +27 860 555 566_



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