Dialler Specialist

2 weeks ago

Cape Town, South Africa Financial Wealth Capital Full time

Key performance areas:

- To manage all outbound and inbound administration functions on the telephony platform (Connex One)
- Liaise with IT for fault resolution and new implementations
- Develop and execute dialler strategies
- Collate and present dialler and CRM results to Mid - Senior Stakeholders
- Ensure dialler execution is aligned to all business unit KPI’s
- Automate data loading within the dialler
- Facilitate operational Tableau reporting linked to dialler performance and CRM
- Drive innovation and strategy in the current dialler platform (Connex One)
- Identify and communicate any data anomalies or agent behaviour issues
- Drive dialler metrics (Answer Rate/ RPC Rate) to influence conversion to sales
- Manage Omni Channel Communication channels and flows within dialler platform (WhatsApp, SMS, Voice Blasts)
- Run A/B test on contact strategies.

Experience required:

- 3-4 years’ experience as a Dialler Specialist/Dialler Administrator
- 3-4 years' Experience with Connex One platform or similar dialler platform
- Experience managing multiple campaigns
- Experience in working with data (SQL) and producing analytical reporting
- Experience working with Tableau or similar data visualization tools
- Minimum 3 years' experience within a Sales / Financial Services environment where multiple products/campaigns are managed.

Software/Programs:

- Connex One/dialler platform
- Excel (Intermediate - Advanced)
- Tableau/similar visualization tool
- SQL (Advantageous)
- WhatsApp for Business (Advantageous

Application Question(s):

- Are you based in Cape Town?
- Are you a South African citizen
- How many years experience do you have as a Dialler Specialist or Dialler Administrator
- How may years experience do you have with Connex One or similar dialler platform
- Do you have experience working with data (SQL) and producing analytical reporting
- Do you have Tableau or similar data visualization tools
- How many years experience do you have within the Sales and Financial Services environment
- Do you have experience driving dialler metrics (Answer Rate/RPC Rate)
- Do you have experience managing Omni Channel communication channels and flows within dialler platform (WhatsApp, SMS, Voice Blasts)

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