Collection Agent

2 weeks ago

Woodstock, South Africa Lewis Group Full time

Rehabilitate arrear customers by collecting outstanding instalment and arrears.
- Achieve monthly collection targets
- Advise of default consequences and optimal management of debt
- Negotiate monthly instalments and payment plans
- Verify & update customer information
- Ensure minimum daily productivity requirements met ito number of customers contacted
- Ensure PTP’s followed up on diary date & PTP reminders
- Follow up on broken PTP’s
- Escalate customer queries and complaints timeously
- Support team members and assist management with any other reasonable requests from which are not reflected in this job profile.

**Key Requirements**:

- Grade 12 / Matric or equivalent
- Minimum of 2 years’ experience within the Collections / Recovery industry in a Contact Centre environment
- Dialler experience
- Proven track record in problem solving whilst constructively managing conflict and disputes
- Effective communication skills (verbal and written)
- Clear credit and criminal record.
- Excellent telephone etiquette Benefits

Please state “Collections Agent” as a reference when you are applying

Ability to commute/relocate:

- Woodstock, Western Cape: Reliably commute or planning to relocate before starting work (required)

Application Deadline: 2023/02/15

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