Key Account Manager

_**Position **_Key Account Manager_
- **Department **_Sales_
- **Reporting to **_Leader, National Key Accounts_
- **Location **_ _Morningside, KwaZulu
- Natal_

**Purpose of the Role**

The Key Account Manager will serve as the key point of contact between an organization and its clients, this role is responsible for identifying business opportunities, building and maintaining strong customer relationships and strategic key account management with the BUCO(The Building Company) group.

**Roles and Responsibilities**
- Develop and implement strategic initiatives geared to improve customer service, deliver tailored solutions to key accounts and to provide strategic direction to growing the accounts.
- Assess and target new relationships and maintain them.
- Adhere to and meet all KPI's.
- Achieve monthly, quarterly, annual targets.
- Complete daily and monthly reports.
- Compare/monitor competitor’s activities & product trends in the retail market, report such activity.
- Develop & Maintain Customer Relationships and develop, grow and retain assigned accounts within the designated territory.
- Initiate and manage sales promotions, training and scheduling of customers visits arranged in conjunction with the Leader, Marketing, LIXIL Africa and Leader, Sales, LIXIL Africa and in line with the budget or forecast.
- Manage and respond to customer queries and on-going support requirements.
- Initiate structured sales review meetings with key companies / branches / customers.
- Identify new sales opportunities and communicate to all relevant parties in terms of brands, projects or markets.
- Communicate sales performance with the aid of reports and draw up short-term /long term plans for merchants/branches sales targets.
- Manage structured call cycles and call plan with regard to customer visits, road trips, launches and provide feedback of all actions resulting from such visits.
- Manage marketing intelligence, competitor analysis, competitor activity.
- Reporting on - Sales by customer/country/product, Competitor activities, Product significance,
- Customer significance, Promotional activities, Training, any relevant information required or is entered into the CRM system on a regular basis.
- Overall management of national key account/s.
- Strategic planning to ensure that we gain or recover market share with the key accounts by identifying gaps and white spots, combating of competitor activity, planning and implementation of national roll-outs into all branches, conducting of national promotions.
- Liaise with the regional teams to ensure that all stores are being service by BDA’s and are included in their calling cycles.
- Structure and track regional budgets with the respective teams and further consolidate to ensure that the national budget is achieved.
- Cross sell to ensure that we balance the basket and delivery the required GP percentages.
- Drive sell-through initiatives by constant collaboration with the relevant marketing teams.

**Leadership Competencies**
- Action orientated and results driven
- Self-management and motivated
- Team Player
- Problem solving orientated
- Communication (both verbal and written)
- Customer orientated
- Quality decision making
- Flexible
- Strong sense of urgency
- Attention to detail (critical)
- An overall strong personality, with the ability to push ideas forward and present concepts.

**Requirements**:

- Grade 12 Or Equivalent
- Qualification in sales and marketing is advantageous
- Min 3 yrs. experience in establishing new business opportunities
- Min 3 yrs. knowledge of dealing with retailers/merchants and wholesalers
- Min 5 yrs. in sales and marketing environment
- Must have in-depth product knowledge
- Proven experience in KAM sales or similar position
- Computer system knowledge: Microsoft Excel & Word, MS Project, MS Power Point
- SAP and CRM knowledge is essential
- Customer support and service experience is essential
- Must have very strong selling/marketing presentation skills
- Valid driver’s license
- unendorsed code 8

**IMPORTANT NOTICE**:
Applications to be submitted prior to the closing date.

**Salary**: R30,000.00 - R40,000.00 per month

Ability to commute/relocate:

- Morningside, KwaZulu-Natal: Reliably commute or planning to relocate before starting work (preferred)

Application Question(s):

- Are you familiar with LIXIL Africa products, including other sanware range?
- Kindly mention other hardware or buildware companies you have worked with in the past?
- Do you have proven experience in Key account manager sales or similar position?
- How many years of customer, sales and marketing experience do you have?

**Education**:

- Diploma (required)

License/Certification:

- driving license (required)

Application Deadline: 2023/07/01
Expected Start Date: 2023/08/01